Summary refers to analyzing the experience or situation in a certain stage of work, study or thought, and making written materials with regular conclusions, which can improve our ability to find problems, so it is very necessary to write a summary. So what's the format of the summary? The following is my personal summary of the property manager for your reference only. Let's have a look. Personal summary of the property manager 1

1. Deepening the implementation of the company's rules and regulations and the customer service system

On the basis of the preliminary improvement of the rules and regulations in xx, the focus is on deepening the implementation. Therefore, the customer service department has deepened its knowledge and understanding of property management according to the company's development status. At the same time, with the introduction and improvement of some laws and regulations in the property management industry, the customer service department has also adjusted the relevant systems of customer service in time in order to better adapt to the new situation.

second, integrate theory with practice, and actively carry out the training of customer service personnel

Use the regular meeting time of customer service department every Friday to strengthen the training of personnel in this department. The training work is carried out according to the practical problems encountered in the work in the past week, thus combining theory with practice and making each customer service staff have a deeper understanding of the "service concept".

III. Handling of Daily Repairs

According to the workload statistics every weekend, the "daily reception" has reported more than ten repairs in various forms. Actively dispatch workers according to the different repair contents, and strive to solve the problem in the shortest time. At the same time, pay a return visit in time according to the completion of the repair report.

iv. collection of property fees in XX district

according to the charging indicators issued by the company at the beginning of the year, the collection of property fees in XX and XX districts was actively carried out. Finally, with the support of the property manager, secretary and other departments, the charging index issued by the company was completed.

V. Collection of energy fees

While completing the quarterly household water meter reading work in XX District as scheduled, it also completed the new task assigned by the company-the first household water meter reading work in XX District.

VI. Rent-inviting work of the bottom merchants in XX District

We worked out the rent-inviting scheme for the bottom merchants, and successfully introduced the project of "Supermarket and Pharmacy" in the second half of the year.

VII. Building repossession of some buildings

In X month, the repossession of X# and X# was completed; At the same time, the repossession of some relocated buildings (X #-< P > Units 1 and 2) in XX District was completed.

VIII. "Love for Yushu Earthquake in Qinghai" organized fund-raising activities

After learning the news of Yushu earthquake in Qinghai, the leaders of the property company immediately decided to hold a fund-raising activity in the community to "dedicate a love for the people in the disaster area", which was completed by the customer service department. After receiving the instructions, all the staff in the customer service department actively offered suggestions and finally successfully completed the fund-raising activity.

IX. Decoration and layout of the park during the holidays

We actively completed the decoration and layout of the park during the holidays. This year, the company stepped up the decoration and layout of the park during Christmas (a festival that attracts much attention from young people), and purchased Christmas trees and various decorations in the XX gate of the community and the lobby of the XX district.

X. Owners' Symposium

On the eve of the Spring Festival, an annual owners' symposium was organized. The invited owners spoke actively at the meeting, fully affirmed the service work of the property management company and put forward reasonable suggestions.

In short, on the basis of our work, we are full of confidence and hope. In the new year, we firmly believe that as long as we work hard, work hard, actively explore and be enterprising, we will be able to complete all the work indicators issued by the company with "maximum efforts".

Extended reading:

Matters needing attention in work summary

1. Love one's job, be familiar with the business, love one's job, and have a strong sense of professionalism, which is the premise of doing a good job and the basis of doing a good job summary. Writing a summary involves one's own business. If you are not familiar with the business, it is inevitable that you will not be able to say what you mean.

2. Adhere to the principle of seeking truth from facts

Summary is an evaluation of previous work, and we must adhere to the principle of seeking truth from facts, just as Comrade Chen Yun said, "Write achievements if you are achievements, and mistakes if you are mistakes; Write a big mistake if it is a big mistake, and write a small mistake if it is a small mistake. " Only in this way can we benefit the present and the future. Exaggerating achievements, reporting good news but not worrying, is contrary to the purpose of summing up and should be abandoned.

3. The key point is to learn from experience and find rules

The ultimate goal of summing up is to learn from experience, learn lessons and find out the rules for doing a good job. Therefore, the summary can not stay on the understanding of superficial phenomena and the listing of objective cases, but must sum up regular conclusions from practice. Chairman Mao has a famous saying: No investigation, no right to speak! What is said is the objective importance of experience! Personal summary of property manager 2

2 years can be said to be a year of growth and development for property, and we are constantly improving and perfecting various management mechanisms. Among them, the work of the property customer service department has been concerned and supported by the leaders of the company, and at the same time, it has also been greatly assisted by various brother departments. After the hard work of all customer service staff for a year, various work systems have been continuously improved and implemented. The concept of' service first, doing things with heart' is engraved on the mind of every customer service staff. The new year has arrived. Looking back on the customer service work in the past year, there are gains and losses. Now the work for the year is summarized as follows:

Six of the eight employees in the customer service department this year have worked for less than half a year, which is also the fresh blood of the enterprise. After joining this department, they will master the working procedures of this department in the shortest time and adapt to the post work as quickly as possible. Annual reception calls to visit more than 1, times, customer service staff visited more than 2 households, and put in more than 2 notices. By the end of 2 years, 8,483 households had received housing and 6,976 households had been renovated, and now there are more than 3,5 households living in the community.

collection of property fees this year; At present, the date of collecting property fees in Phase 1, Phase 2 and Phase 3 is divided into four stages, which makes it more difficult to collect property fees. Since the beginning of a certain month, the customer service department has called the owners who are in arrears with the property fees, asking the owners to pay the property fees by remittance and counter settlement, prompting the owners who are now living in the community who are maliciously in arrears with the property fees, and stopping all service projects within a time limit to urge the property fees. In the process of urging the property fees, although our customer service staff was attacked by the owners' incomprehension and language, the customer service staff can explain to the owners with a service-oriented working attitude. By the end of a certain month, 6,247 owners had paid property fees, accounting for 75% of the total. This achievement is inseparable from the efforts of each of our customer service staff.

in order to ensure that the owners of the community can take the shuttle bus normally, and to prevent people from other communities from taking it, which wastes community resources. The customer service department standardized the issuance of the owner's bus card, strictly checked the owner's information when issuing the card, limited to one card for each household, checked the identity of the owner who recharged the car card, and registered and filed the report of loss and reissued the card, which controlled the outflow of the bus card.

in the past 2 years, the main repair items reported by the owner are water seepage in the external wall, water seeping into the unfurnished house from the bay window, water leakage in the toilet sewer pipe, common problems such as door locks and windows, corridor lighting, elevator shutdown, etc. The customer service department has reported the above problems in time, dispatched workers to solve them in time, and made a return visit.

Although the overall work of this department has achieved good results, there are still some problems. In order to do a better job next year, the problems existing in this department are summarized as follows: the professional quality and service level of employees are low, mainly manifested in the immature skills and methods of dealing with problems, insufficient experience in dealing with emergencies and low professional quality in service. The coordination and handling of problems are not timely and properly, and there is a lack of departmental coordination, follow-up and reporting in complaint handling, owner's opinions and suggestions, and owner's help.

2-year work plan and focus:

In 2 years, the key work of our department is to further improve the level of property fees by 1 to 5 percentage points on the basis of 2 years. The department management is basically institutionalized, the staff's sense of responsibility and service level have been significantly improved, various services have been carried out in an orderly manner, the owner's satisfaction rate has been improved, departmental training has been strengthened, the level of customer service business has been improved, and the disputes and opinions of owners have been properly handled in a timely manner.

At the same time, I hope I can have the opportunity to study in a mature community, master a better sense of service and improve my professional level. The new year has arrived. I hope everyone in our team will cherish the harmonious atmosphere together, create more surprises and transcendence, give full play to the team spirit, take "owners have no complaints, services have no regrets, management has no blind spots, and projects have no hidden dangers" as the work goal, and all the customer service department will face the new year with more full spirit, and work together to write a brand-new and brilliant page for the property company. Personal summary of the property manager 3

I took over the work of customer service foreman in the customer service department of xx property after the formal establishment of xx property in 2xx, and was responsible for the management of customer service group, cleaning group and maintenance group. It lasted for nearly a year, from groping to familiarity, learning by doing. In every step of my progress, I have been warmly helped by company leaders and colleagues, and I have been supported and recognized by most households. In the past year, we have faced a lot of pressure and overcome many difficulties, but we are very happy and full. Because we have a high-quality team and a group of enthusiastic and dedicated property managers. We worked hard, worked diligently, coordinated all parties and served well, and completed the tasks assigned by leaders at all levels. The details are as follows:

1. Standardize behavior, strengthen internal management, and improve the quality of self-construction

1. dressing the, an employee of the management office, is listed for his post.

2. operate the service for residents and customers according to the requirements of the center, and implement the work procedures such as being polite, resolving contradictions, serving with a smile, and praising in time.

3. Employees should go to work on time, check attendance and ask for leave with the approval of the team and supervisor.

4. employees have a clear division of labor, and the work content is implemented to people, and they are familiar with job responsibilities, work standards and work procedures.

second, standardize the service

1. carefully write the work logs, file and record them clearly.

2. Establish the daily inspection table for cleaning and maintenance, and implement the log book for handover work.

3. The customer service group holds a weekly meeting every Tuesday afternoon, summarizing, commenting and summarizing the tasks completed in the previous stage on the basis of the employees' work reports, and arranging new tasks at the same time, publicizing the provisions of the regular meeting of the center, putting forward clear requirements, reporting to the supervisor in time and asking for instructions.

4. Make monthly statistics on household calls and visits. Xxx pieces of incoming calls were received, including xx pieces of household consultation, xx pieces of opinions and suggestions, xx pieces of household complaints, xx pieces of public * * * maintenance, xxx pieces of home maintenance, xxx pieces of other services, and xx pieces of praise.

5. handle xxx community id access cards, xx car cards and x non-motor vehicles.

6. Establish a sound file management system, and classify and file all kinds of documents collected, with a search directory and xx boxes. At the same time, the initial implementation of electronic management, all kinds of announcements, notices, reports, property fees, owner information, and the simultaneous establishment of electronic files, which can be accessed at any time.

Third, the housing management is thorough and meticulous.

The problem of home repair and repair in public * * * areas should be dealt with in time. In half a year, the amount of home repair service is as high as xx, and that in public * * * areas is large, with few technicians. The maintenance workers are required to have comprehensive skills, and they should also take night maintenance work and xx day and night maintenance tasks. Maintenance staff always work silently, never complain, never care about personal gains and losses. Our master xx always carries a ladder on one shoulder and rides a bicycle on the other. From one house to another, he always smiles warmly, explaining and publicizing maintenance knowledge carefully. Master xx "violated the rules" again and again to cooperate with the owner to buy materials (we generally require the owner to prepare materials by himself), rode a battery car to the building materials market to find matching materials, and never applied for a toll and labor fee. In the busy maintenance work, he shared a part of xx maintenance work, and every time he ran on both sides. The busy figure of the maintenance master has touched me countless times. All kinds of major maintenance and night maintenance are on call. Thank them for their dedication in their posts without regrets, sincere and persistent hard work.

iv. management and maintenance of the house

1. For the house being renovated, we strictly follow the house decoration regulations, and urge the householder to decorate it according to the regulations, and the decoration application and decoration personnel implement the management of xx cards to prevent the occurrence of illegal situations.

2. The management office takes several ways to help the residents solve their problems in the case of housing leakage of the renovated owners in the residential area. On the one hand, the report is handled by the school, on the one hand, it is reported to the school construction center, and on the other hand, it actively contacts the construction unit. Implement maintenance according to the problems reflected by residents.

V. Maintenance of daily facilities

Establish a maintenance patrol system to maintain the daily facilities and equipment in the public * * * area, and promptly notify the technicians of the elevator and access control companies for maintenance and repair. Supervise the comprehensive overhaul of the street lamps in the community, timely check and repair the water supply and power supply system, eliminate potential safety hazards, and report to the school for preparation in time on issues such as convenient drying in the public area of the community.

VI. Standardize the cleaning service process to meet the requirements of cleanliness and comfort.

Supervise and guide the cleaning work in the residential area, formulate the standard operation supervision process, implement the zoning responsibility system, assign personnel, posts and work contents, and regularly check the system every week, so as to effectively mobilize their enthusiasm, promote internal harmonious competition and improve the environmental quality of the residential area.

VII. Greening Work

Domestic garbage is cleared daily, and decoration garbage is cleared once a week. Landscaping workers insist on pruning, replanting, pest control, fertilization and water application to the trees in the community every month. At present, the trees are growing well, ensuring the quality of greening and maintenance in the community.

VIII. Detailed and clear account management

According to the classification rules of finance, every incoming and outgoing account is recorded in the book. At the same time, carefully verify the records of receipts, money and tickets, do a good job in bill management, hand them in in in time and collect them. In just one year, xx copies of receipt have been collected, and xx copies have been handed in, X copies are in use and X copies are in standby. Cash paid * * * is: xx yuan, in which the card processing is xx yuan, the maintenance fee is xxx yuan, the self-paid property fee is xxx yuan, the management fee is xxx yuan, and the garbage clearing fee is xxx yuan. Deduct x-x monthly property fee from salary: xxx yuan. So far, there is no case of missing, misreporting or wrong money.

IX. Publicity and cultural work

Unite and cooperate, * * * make progress together, carry out criticism and self-criticism, build a harmonious, civilized, united and innovative team, improve the quality of property service, publicize the property work and the service concept of the center, ensure smooth communication channels and adhere to the correct service concept.