For enterprises, the future has arrived. In the face of the competition and business challenges in the intelligent age, how to improve your resilience quickly? Obviously, the answer is to adopt intelligent management mode and solution! In this regard, Jiangsu Changzhou Changjiang Gear Co., Ltd., as a typical manufacturing enterprise, successfully implemented the practice of intelligent ERP system, which provided important reference and demonstration guidance for the majority of enterprises.
In order to better understand the needs of users, quickly produce highly competitive products, and accurately provide services that exceed expectations, Changjiang Gear deployed Zhibang International ERP system to realize integrated management and digital tracking of all resources such as customers, sales, contracts, procurement, inventory, production, after-sales, finance, human resources and office. The system comprehensively collects, interconnects and intelligently processes business information, and transforms it into multi-dimensional charts, early warning reminders, forecasts and decisions in real time, completely and lossless, so as to continuously eliminate repeated consumption of enterprises, flexibly respond to changing market demand and create high benefits with high efficiency.
First, user management is intelligent, and sales performance doubles.
It was previously assumed that 1 salesperson has 1 user, which may soon be deeply moved by the needs of users. At the time of 100 users, if we check the information one by one and confirm the requirements one by one, it may take several days to complete. For management, faced with thousands of users, it is difficult to understand the needs of each user and carefully control the sales process. Many users are forgotten and lost.
After the successful implementation of Zhibang International ERP system, the customer management of Changjiang Gear Company has become simple. All users' behaviors occur in the system, which records these data completely and clearly displays the information of each user, such as company, name, gender, position, telephone number, personality, hobbies, specialties and so on. Any salesperson of Changjiang Gear Company can quickly "get to know" users through the system.
Then, how many times have users contacted, whether they are potential users, target users or successful users, what problems they want to solve, what they are concerned about, what products they have bought, what their spending power and habits are, whether they are not considering it for the time being, or whether they are hesitating or deciding to buy it ... These data are all in the system, helping sales to establish customer portraits in real time, accurately discovering user needs, providing personalized services in time, and firmly grasping every business opportunity.
Moreover, Changjiang Gear Company automatically generates the most suitable user list for each sale, each category and each latitude based on the real behavior data of a large number of users through the sales intelligence in ERP system. Managers can view, analyze and control the work of all subordinates in one interface in real time, so that the automatic calculation of the system can replace the analysis of artificial brain, and truly turn customer data into enterprise resources and intelligent decisions. A higher level of customer management mode will help Changjiang Gear Company to double its sales performance.
Second, production management is intelligent, and overall operational efficiency is improved.
After the implementation of ERP system in Changjiang Gear Company, the delivery requirements of every customer, every product and even every product were confirmed before production. On this basis, the system controls raw material supply, production process, product delivery, quality tracking and employee management in a unified way, with highly correlated information and seamless business connection, and completely traces every link of products from production to delivery, saving costs from the source, making the operation of enterprises more orderly and shortening the production cycle.
Through the ERP system, the source, quantity and demand of various production tasks of Changjiang Gear Company become accurate, the required raw materials can be directly generated in the system, and the supplier qualification, efficiency, price and product inventory information can be obtained in real time. Based on the above information, the system can automatically calculate the required raw materials when converting customer orders into production orders, directly generate purchases when raw materials are insufficient, and calculate the procurement cycle according to the supplier's situation. At the same time, combined with the real-time inventory data in the system, it can ensure to meet the customer's time demand and keep the inventory cost at the lowest level.
Through the delivery and after-sales management in the system, Changjiang Gear Company can realize rapid delivery, track the logistics progress in real time, obtain and process customer feedback in time, and automatically push the after-sales processing progress. Product quality can be traced back to every link, process and personnel, providing comprehensive and reliable data support for optimizing production technology and improving product quality.
Because the information needed for production can be confirmed in real time when customers place orders, the overall operation efficiency of Changjiang Gear Company has become very efficient. Even in case of urgent orders, inserting orders, adding orders and other emergencies, it can be adjusted in time and responded quickly through the production changes in the system. No matter in business, process, design, production and other links, ERP system has shown a high degree of flexibility, making production and operation enter a virtuous circle.
In the era of intelligence, with the increasing personalization and customization of users' needs, not only Changjiang Gear Company, but almost all enterprises are facing new challenges. For example, Adidas, a world-renowned sporting goods manufacturer, has long launched the mi adidas customization service, in which users can design colors in different areas on the back, front, twill, heel, tongue and even shoelaces and linings of shoes, choose their favorite colors and freely choose the materials of shoes. Finally, they can choose to tattoo their own personalized signatures on the heels.
In the new era, there will only be more and more such examples, users will become more and more aware of what they want, the types of products will become more and more, and the corresponding design, technology and production will only become more and more complicated. Only by adopting a more efficient and intelligent management system can we seize the new development opportunities and remain invincible in the fierce competition.