The Bureau for Letters and Calls is the petition work organization of the people's government at or above the county level, and is the administrative organization responsible for the petition work of the people's government at the corresponding level. People's governments at all levels and departments of people's governments at or above the county level shall do a good job in letters and visits, carefully handle letters and receive visitors, listen to the opinions, suggestions and demands of the people, accept their supervision, and strive to serve the people.

The people's governments at all levels and the departments of the people's governments at or above the county level shall unblock the channels of letters and visits, and provide convenient conditions for the letters and visits to reflect the situation, make suggestions, comments or complaints in the form stipulated in these regulations. No organization or individual may retaliate against the complainant. Letters and visits should be under the leadership of the people's governments at all levels, adhere to the principle of territorial management, graded responsibility, who is in charge and who is responsible, solve problems in a timely and on-the-spot manner according to law, and combine guidance with education. People's governments at all levels and people's governments at or above the county level shall make scientific and democratic decisions, perform their duties according to law, and prevent contradictions and disputes that lead to letters and visits from the source. The people's governments at or above the county level shall establish a unified leadership, departmental coordination, overall consideration, treat both the symptoms and root causes, and perform their respective duties, and resolve contradictions and disputes in a timely manner through joint meetings, the establishment of investigation and mediation mechanisms, and the establishment of a petition supervision system.