Express delivery related regulations:

1. signing matters

When the courier company delivers the express mail to the consignee, it shall inform the consignee to receive and send the express mail in person. For payment collection express, online shopping, TV shopping, mail order and other express mail, the recipient can check the contents before signing.

At the time of acceptance, the appearance and quantity of internal parts can be counted, but the internal parts cannot be tried out or the product function test can be carried out. This provision means that express delivery companies will have no right to ask consumers to "sign before inspecting". ?

2. Deferred claims

Even if the courier has not arrived in the same city for 3 days and has not arrived in a different place for 7 days, even if it is completely delayed, it can claim compensation from the courier company.

Online shopping is difficult to deliver goods, and home delivery is not on time on holidays. If it is not delivered for more than 3 days, the maximum compensation for each express delivery is 10 yuan. Led by China Express Association, nine domestic express delivery companies signed a strategic cooperation agreement with Tmall, the largest e-commerce online shopping platform in China, to create a new standard of e-commerce socialized logistics.

The signed strategic agreements include domestic EMS, SF Express, Shentong, Tong Yuan, Zhongtong, Dayun, ZJS, Best Express and HNA Tian Tian, which basically cover the first-line camp of domestic logistics.

Its express business accounts for more than 90% of the domestic online shopping express market. The agreement includes more than 5,000 inter-city lines "next day arrival" and nearly 4,000 "1 ~ 3 days limited arrival" services. If it is not delivered, the consumer shall be compensated for the courier fee of 5 ~ 10 yuan.

The delay compensation shall be exempted from this service fee (excluding additional expenses such as insured price). If the direct value loss of internal parts is caused by delay, compensation shall be made according to the loss or damage of express mail.

In case of delay, loss or damage of express mail, consumers can complain to the courier company first. If the enterprise prevaricates and is not satisfied with the result, consumers can complain to the management department.

Therefore, the package of cash on delivery can be opened, and it is also possible to pay when you are satisfied.

Extended data:

Matters needing attention in signing for cash on delivery express delivery:

1. You can pick up the goods when waiting for the express call, and pay attention to the integrity of the packaging and internal items when picking up the goods.

If there is any problem, tell the courier to refuse to send it back.

If there is no problem, just sign the courier's signature.

4. Note that some couriers may sign the courier slip before picking up the courier. At this time, we should pay attention to the quality of goods. Otherwise, it will cause some trouble for the later return.

Confirm the contact telephone address, mainly to open the package, verify whether the purchased things are complete and damaged, and refuse to sign for the bad ones.

During normal delivery time, the delivery customer is absent, and the phone of the delivery customer is turned off during normal delivery time (power off, no answer, empty number). : It means that the courier has delivered it, but failed to deliver it successfully. ?

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