Welcome users to choose the "A Chinese Odyssey Online Ⅱ II" stolen virtual goods declaration and retrieval service provided by Netease (hereinafter referred to as "stolen goods retrieval service" or "this service")! The services provided by Netease will be implemented in strict accordance with this agreement and other game-related operating rules. Netease hereby reminds users that before using this service, please read the terms of this agreement carefully, and pay special attention to the terms in this agreement that exempt or restrict Netease's responsibilities and other terms that restrict users' rights. If you do not agree with the contents of this agreement, please do not apply for or use this service. When you click the "I accept" button to apply, start using or continue using this service, it will be deemed that the user has reached an agreement with Netease and voluntarily accepted all the contents of this agreement.
2. Definition
Unless otherwise specified, the following words shall have the following specific meanings in this Agreement:
(1) A Chinese Odyssey Online Ⅱ refers to the online game A Chinese Odyssey Online Ⅱ developed and operated by Netease.
(2) Users: refers to users who register and use the game service "A Chinese Odyssey Online Ⅱ II" through legal channels recognized by Netease.
(3) Account number: refers to the account number registered by the user, with the suffix @163.com.
(4) Game ID: refers to the number of a specific game character that the user successfully registered in the game "A Chinese Odyssey online" with his account.
(5) Virtual goods: refers to the game goods created by Netease in the game "A Chinese Odyssey Online Ⅱ II". Netease enjoys the ownership of virtual goods, and according to the terms of service, user rules and other relevant agreements confirmed by Netease and users, it grants the registered game ID of specific users the right to use specific virtual goods within a specific time and scope.
(6) Retrieve: refers to Netease's behavior of restoring the right to use a specific game ID to a specific virtual item according to the statement of a specific user.
3. Declare recycling
If the user finds that the virtual item with the game ID under his account has been stolen, he can declare and retrieve it through the way approved by Netease. However, in order to enjoy the service of reporting and recovering stolen goods agreed in this agreement, the user must meet all the following conditions at the same time:
(1) The user must pass the password verification of the account corresponding to the stolen game ID before logging in and submitting the application.
(2) The user must truthfully fill in the application materials, including but not limited to account number, server, stolen game ID, role level, stolen time, etc.
(3) The user must successfully submit the application within seven (7) days after the virtual goods are stolen.
(4) Users should cooperate with Netease's investigation in time and provide detailed, true and accurate personal data and other relevant materials.
(5) The character level of the stolen game ID declared by the user must be higher than or equal to 2 revolutions.
(6) Users can only declare stolen items for one game ID based on the same account at a time.
4, inadmissible or unable to find the situation
The user understands that under any of the following circumstances, the user's retrieval application will not be accepted or can not be retrieved according to this agreement:
(1) The account number of the stolen goods reported by the user when logging in to the fast track is inconsistent with the account number corresponding to the stolen game ID.
(2) The application materials filled in by users are untrue or inconsistent. For example, the account number, server and stolen game ID do not correspond, the role level does not match, the number of stolen items and summoners is not true, and the stolen time format is wrong.
(3) More than seven (7) days have passed since the user successfully declared that the virtual item was stolen.
(4) Users failed to cooperate with Netease's investigation and provide detailed, true and accurate personal data and other relevant materials in time.
(5) The role level of the stolen game ID declared by the user is less than 2 rounds.
(6) The user has filed a claim for stolen virtual goods against multiple game IDs under the same account.
(7) The user submits an incorrect claim for stolen goods, for example, the virtual goods are not actually stolen, but in the pawn shop, home or warehouse corresponding to the game ID.
(8) The legitimate user of the stolen account, game ID or virtual goods is in doubt, including but not limited to:
A. The user cannot provide sufficient evidence to prove that he is a legitimate user of the account/game ID/ virtual goods;
B the third party has provided preliminary evidence to prove that the third party is a legitimate user of the account number/game ID/ virtual goods, but the user cannot provide sufficient evidence to the contrary;
C. Multiple secret cards or your legend are bound to the same account, and it may be verified that many people * * * use the same account.
(9) Netease system was in a busy state due to numerous application demands and busy network, and failed to successfully accept users' retrieval applications.
Step 5 identify
Users clearly know that Netease will do its best to provide this service for users, and the basic premise for Netease to provide this service is that users can show that they are legal users of accounts; Netease may require users to provide account registration information and other relevant information (including but not limited to historical passwords, login records, etc. ) or provide other evidence or sign a letter of guarantee. The user understands that if the user fails to provide accurate and complete registration information or relevant historical information, fails to update relevant registration information or provide relevant evidence in time, or refuses to sign the letter of guarantee, Netease may not be able to judge the identity of the user and thus cannot provide this service for the user, and Netease will not assume any responsibility for this. If the relevant information and materials submitted by users are untrue, inaccurate, incomplete and illegal, which leads to Netease making a wrong judgment, Netease has the right to stop providing the service to users and ask users to compensate Netease for the losses caused thereby.
6. Prohibition of abuse
The user knows and agrees that the services provided by Netease based on this agreement are for individuals, not for commercial organizations such as companies or entities; If it is necessary for users to use this service outside their personal scope or for commercial purposes, they should contact Netease and sign another agreement. Netease promises to try its best to provide users with this service, and users agree to use this service in good faith, and shall not abuse this service to do anything that infringes the interests of Netease or a third party, or violates this agreement or other rules issued by Netease or relevant national laws and regulations. If Netease discovers that users abuse this service through internal monitoring system or other user complaints, Netease has the right to make independent judgments and take corresponding measures, including but not limited to restricting user account login, restricting the activity of game ID in the game, deleting related virtual items, deleting user accounts, terminating the provision of this service to users, and demanding users to compensate for the losses caused to Netease.
7. Anti-hacking
Netease and users agreed to severely crack down on behaviors that disrupt the normal order of the game, such as game hacking. If necessary, the user agrees to cooperate with Netease to provide clues or materials to the public security organs and other authorized departments.
The user agrees that, to the maximum extent permitted by relevant national laws and regulations, Netease has the right to handle the number theft incident according to the rules published by Netease. If the user's application for retrieving the stolen virtual goods has been accepted, but then the application is unilaterally withdrawn in advance; Or users who successfully retrieve stolen virtual items through this service, but then go back on their word or request to be exempted from handling game ID or users suspected of stealing numbers, Netease has the right to decide the handling measures independently according to the actual situation; Netease believes that it still needs to be investigated, and it can decide to take further treatment measures at its own discretion.
8. Security risks
The user agrees to bear any risks arising from the use of this service. The user clearly knows that he has the obligation to keep the password of the account properly, and should take full responsibility for all activities and events under the account. Netease provides a variety of security protection measures for users to choose from, and once again reminds users to take protection measures to prevent account passwords from being leaked or virtual items from being stolen. Users should notify Netease as soon as possible if they find any security vulnerabilities.
9. Scope of responsibility
Netease promises to do its best to provide users with this service, but Netease does not make any other type of guarantee (whether express or implied) except for specific purposes and not violating regulations. Netease does not guarantee that:
(1) This service will definitely meet the needs of users;
(2) This service is not affected by force majeure, computer viruses, hacker attacks, system instability, telecommunications sector reasons or any other objective or artificial factors such as network, technology and communication.
In the process of using this service, users have the right to supervise whether Netease and Netease staff provide services according to the published standards, and they can also put forward opinions and suggestions related to this service to Netease at any time.
10, change and termination of services and agreements
In order to ensure the business development of the company, Netease has the right to change and terminate this service and this agreement. If necessary, Netease will publish it on Netease related pages in the form of an announcement. Netease invites users to consult information about changes and termination on a regular basis.
The user has the independent right to unilaterally decide whether to stop using this service or terminate this agreement. If Netease changes the contents of this service or this agreement, and the user does not agree with these changes, the user has the right to unilaterally stop using this service immediately. If the user continues to use this service after the relevant content is changed, it shall be deemed that the user agrees to accept the relevant changed content.
1 1, cost
Unless otherwise stated by Netease or otherwise agreed by both parties, Netease does not charge users for reporting and retrieving the stolen virtual items involved in this agreement. The user agrees to bear all expenses arising from the use of this service, including but not limited to Internet access, communication and transportation.
12, Applicable Law and Dispute Resolution
This Agreement shall be governed by the laws of People's Republic of China (PRC), excluding all conflicts of laws.
In case of dispute, the user and Netease agree to submit the dispute to the Tianhe District People's Court in Guangzhou.
13, other
If any clause in this agreement is determined to be invalid or unenforceable in whole or in part for any reason, the invalid or unenforceable clause will be replaced by the effective and enforceable clause closest to the original intention, and the remaining clauses of this agreement will remain effective and enforceable.
Netease's failure to exercise, timely exercise or fully exercise its rights in this agreement or according to law shall not be regarded as a waiver of this right, nor shall it affect Netease's future exercise of this right.
To the maximum extent permitted by law, Netease reserves the right of final interpretation of this agreement.