There are relevant handling methods according to the "Regulations on Normal Flight Management":

Article 27 When a flight departure is delayed or canceled, the carrier shall follow the general conditions of transportation and the conditions for use of passenger tickets. , properly handle refund or change procedures for passengers. If a passenger requests written proof of flight delay or cancellation, the carrier shall provide it in a timely manner.

Article 29: After a flight departure delay or cancellation occurs, the carrier or ground service agent shall provide passengers with food and accommodation services according to the following circumstances:

(1) Due to aircraft maintenance If a flight is delayed or canceled at the place of departure due to maintenance, flight deployment, crew and other reasons on the carrier's own part, the carrier shall provide passengers with meals or accommodation and other services.

(2) If a flight is delayed or canceled at the place of departure due to weather, emergencies, air traffic control, security inspection, passengers and other non-carrier reasons, the carrier shall assist passengers in arranging meals and Accommodation is at the passenger's own expense.

(3) If a domestic flight is delayed or canceled at a stopping place, regardless of the reason, the carrier shall provide meals or accommodation services to the stopping passengers.

(4) If a domestic flight is diverted, regardless of the reason, the carrier shall provide meals or accommodation services to the diverted passengers.

Extended information

The Civil Aviation Administration of China has established a reward and punishment mechanism to ensure the normality of flights, that is, delayed flight statistics and warnings, and publishes delay information every 15 days, and the bottom 20 , and domestic flights with a flight regularity rate below 50 will be issued an internal warning notification, and warning notifications will be issued twice a month.

Flights that receive two warnings per month due to the airline's own reasons will, upon approval, be canceled from next month onwards. If flights are delayed due to air traffic control, airports, fuel, etc., the reasons must be identified and penalties imposed.

In addition, if the flight is delayed for more than 4 hours, mass incidents are caused due to the airline's aircraft deployment and its own services, etc., causing major social impact, the cancellation of the airline's flight schedule for this season will not Applications for flight slots for the next season will be accepted again.

Baidu Encyclopedia - Normal Flight Management Regulations

Baidu Encyclopedia - Flight Delay