Samsung Note9 mobile phone does not support this function. If you forget the phone screen lock password, I suggest you try to unlock it by remote control. Samsung NOTE9 model supports Samsung Dive remote control function. If remote control, mobile data (or wireless LAN) is turned on; To bind your phone to a Samsung account, please log in to the following website:/After logging in with a Samsung account, click Unlock My Device. After this operation, the previously set screen lock mode will become the default sliding unlock mode.

If the mobile phone does not meet the requirements of remote control function, please send the machine to Samsung service center, and the after-sales engineer will help you unlock it safely.

The address information/customer service telephone number of Samsung Service Center can be inquired in the following ways: Please log in to Samsung official website-click on the after-sales service in the upper right corner-click on the search Samsung Service Center-select the product you want to inquire and the province and city where you are located to search.

Tip: If there is no service center in your city, please contact the after-sales service centers in neighboring cities first and ask if you can check and repair by mail or express delivery.