1. Never ignore, refute or make things difficult for customers.
2. Do not deliberately prevaricate, delay or reject the customer's business application.
3. Do not abuse power for personal gain, take advantage of the position to seek benefits, and do not ask customers for anything other than work.
4. Don't ask and accept any form of banquets, gifts and cash gifts from customers.
5. Without permission, important information such as customer operation, loan and account shall not be disclosed.
6. Do not sign or handle loan procedures on behalf of customers in violation of regulations.
7. Do not promise unauthorized loans to customers.
8. It is forbidden to sign any agreement or contract with customers privately.
The service etiquette of bank personnel is introduced as follows:
1, the daily service etiquette standard of bank tellers includes four elements: keen observation ability, warm and thoughtful service attitude, clear and accurate expression ability and standardized and efficient external management ability. Bank tellers should keep their hair clean, don't dye it, and don't use shampoo products with strong fragrance.
2. If women have long hair, they should roll it up or tie it up. The bangs and broken hair should be fixed with clips and wear a uniform headdress. Men don't have long hair (depending on whether they cover their eyes) and don't shave their heads. Don't leave long nails, pay attention to nail cleaning, don't use strong perfume, women should wear light makeup, don't wear heavy makeup, don't use cosmetics with strong fragrance, and don't use colored nail polish.
3. Men shave every day without a beard. Unify tooling according to different seasons, wear the work number plate, pay attention to the cleanliness of the clothes, and keep the clothes flat and crisp. Women wear flesh-colored stockings, black middle-heeled shoes, and the uppers are unadorned: men wear dark socks, and black shoes should not show their toes in front and heels behind them in summer.
Bank tellers don't wear other accessories except wedding rings and glasses, especially those with fancy styles and exaggerated colors: men try not to wear other accessories except watches. Standing posture of bank teller service etiquette instrument: stand upright, chest out and abdomen in, eyes looking straight ahead, shoulders flat.
5. When a man stands, his feet can also be separated, shoulder width apart, and double digits can droop naturally, or his right hand can be placed on his left hand. When placed in front of or behind him, a woman can put her right hand on her left hand, cross it in front of her, and stand with her left heel zigzag near the middle of her right foot. Women need to show elegant and dignified temperament, giving people a feeling of static beauty.