How to apply for arbitration
If you are a {buyer},
1. The application is for refund, and the seller can apply for arbitration immediately after refusing; ?
2. The application is only a refund, and the seller can apply for arbitration 48 hours after the first refusal;
If you are a {seller},
1. The buyer applies for a refund. After being rejected by the seller, if the buyer applies for a refund again, the seller can immediately apply for arbitration; ?
2. The buyer only applies for a refund. After being rejected by the seller, the buyer initiates a refund application, and can apply for arbitration 48 hours after being rejected by the seller for the first time.
How to submit evidence?
Effective evidence is very important for the arbitration decision, very important, very important! The evidence should be enough to prove the defects of the goods, such as the clothes are broken, and the pictures of the broken places must be provided. Or the mobile phone is fake, then provide screenshots of system information such as serial number.
But there are still some things that cannot be explained by pictures. For example, the computer doesn't turn on, the printer doesn't work, and so on. The flaws that this photo can't reflect depend on video evidence. Video submission of arbitration evidence is not supported at present, but it doesn't matter.
You can send the video to zhuanzhuankefu@58ganji.com. As for the evidence, we recognize the defects of the goods and the records of private messages. The records of WeChat chat cannot be used as valid vouchers. It is suggested that private messages should be used to avoid telephone and WeChat communication.
What should I do if I am not satisfied with the arbitration result?
If you are not satisfied with the arbitration:
1. I suggest you describe the reasons for your dissatisfaction in detail and provide some objective evidence (such as screenshots, videos, etc. ) what can support your basis. Be sure to provide the order number and personal nickname or mobile phone number of the purchased goods.
2. Send an email to {zhuan Huan @ 58 ganji. com}, and the transfer team will continue to follow up for you. ?
3. The working hours of the email complaint team are: 9:00- 18:00 from Monday to Sunday. If you send an email outside working hours, please be patient and we will handle it as soon as possible within 1-2 working days.
References:
Zhuanzhuan customer service official post bar