How government departments build an information resource sharing platform for related businesses is currently the hottest topic in e-government. Some industry experts pointed out that the construction of an information sharing platform involves data owners, information processing parties and intermediary service parties. Establishing an information sharing platform is to form an organically linked information service operation chain and form a bridge between data owners and demanders. The infrastructure construction of information sharing platform includes: information source construction, transmission network construction, talent construction, information standard specification construction and information security construction.

Three parties benefit

The establishment of an information sharing platform is highly anticipated: the public needs to understand government policies, announcements and personal service guidelines; companies need to understand industrial policies, service guidelines and statistical data; The government needs to understand the operations and related data of other departments to assist decision-making.

Andrew Griffith, Director of the Planning and Reporting Division of the Federal Service Canada, said: “On the one hand, we hope to provide the people with a more complete, richer and more basic solution; on the other hand, the people get In order to provide high-quality services, they will have closer ties with the government, they will respect the government more, and the two parties will form a good interaction, which is very important.”

“From the people’s perspective, it is not. All citizens know exactly which government department is responsible for what work, and they just want to make dealing with the government and doing things as simple as possible,” said Jane Treadwell, chief information officer of the Australian state of Victoria.

Christian Rupp, Federal Executive Secretary of the Austrian Government’s Ministry of E-Government, said when introducing his country’s experience: “The Austrian administrative reform project is the reform of electronic documents, which requires all departments to use unified document standards and use unified software. There are currently more than 1.4 million documents in the * sharing system, and different levels of * sharing can be achieved through corresponding levels of authorization. "In this way, the internal business processes of the government are simplified and accelerated, and information retrieval is saved. and processing time of information, and also significantly reduces file transfer costs. Moreover, because of this reform, Austrian citizens can obtain electronic versions of government documents after verification using electronic signatures or citizen cards.

Hangzhou’s enterprise basic information exchange platform adopts the method of unifying organizational codes to realize the sharing of information from industry and commerce, national taxation and local taxation, and solves the problem of mismatch and inconsistency in the original data of various departments. . For example, some companies have obtained business licenses from the industrial and commercial administration, but have not registered with the tax department. Now, various departments have investigated and dealt with a number of tax evasion companies through comparison of corporate organization codes and verification of historical data.

Four major links

So how to build an information resource sharing platform? Gao Yingzhong, deputy director of the Zhejiang Provincial Department of Information Industry, put forward his own suggestions from a more macro level, which is to "start with the construction of management systems and working mechanisms, with demand as the level, data as the center, and key businesses and applications as the entry point. , promote sharing and business collaboration, establish a long-term operating environment, and build an information resource exchange and sharing system. ”

According to Christian Rupp, Federal Executive Secretary of the Austrian Government’s Ministry of E-Government, Before integrating information between different departments, we must first determine what kind of services are provided to the public and what information needs to be shared, and then carry out specific designs, and finally integrate all required resource systems together, not just Just link and link again and again.

“Adopt information technology, be driven by business needs, focus on governance costs, eliminate some unnecessary business links, and streamline government websites.” This is the realization of inter-government inter-departmental cooperation proposed by Jane Treadwell, Chief Information Officer of Victoria, Australia. Principles that need to be paid attention to when integrating information. Regarding building an information resource sharing platform, although different countries and regions have different methods and ideas, they can be summed up in four key links.

First of all, unified data is the basis for building a comprehensive sharing platform. "In the process of building the *** sharing platform, the construction of the information standard system is the foundation. Only by realizing the standardization and normalization of data can it be exchanged on the *** sharing platform." Wang Minqin, Director of the Fujian Provincial Department of Science and Technology and Director of the Digital Fujian Office Said so.

Fujian Province spent five years collecting and proofreading basic data, and transformed the data based on unified standards, unified architecture, authoritative departments and authoritative data, and one database for multiple uses.

On the information sharing platform, the data layer is the foundation. Information is formed through the sharing and exchange of data, and then technical means are used to summarize, analyze and summarize the information to form the knowledge layer. Here Above the level is the wisdom layer that provides decision-making support.

Secondly, establishing relevant systems and regulations is an important means.

Zou Sheng, deputy director of the Guangdong Provincial Department of Information Industry, said that Guangdong Province established a leading group and established a set of e-government information system security and hierarchical protection management measures based on relevant national e-government construction requirements and specifications. and technical specifications.

In addition, information security is the guarantee of the information sharing platform. Wang Minqin, director of the Fujian Provincial Department of Science and Technology and director of the Digital Fujian Office, believes that the construction of the information security system should include network security monitoring systems, network trust systems, application firewalls and cryptography technologies, as well as through the provincial government virtual private network VPN, as well as data backup centers and other security Emergency response construction.

The inability to fully share information has become the bottleneck of e-government. The inability to interconnect information systems is the reason why information cannot be fully shared, and trust barriers prevent the interconnection of e-government systems: Everyone thinks The data of this department is the most important, but there is a lack of comparison benchmark; all departments are carrying out information security construction, but they do not know to what extent the construction is appropriate; there are large differences in the security construction of e-government systems among various departments.

Now Guangdong has established a unified e-government network platform from the provincial to county levels, connecting 107 provincial departments and 21 prefecture-level cities, as well as county and district-level governments and some towns and streets. Zou Sheng, deputy director of the Guangdong Provincial Department of Information Industry, pointed out: "The security strategy in Guangdong's information sharing environment is hierarchical protection, that is, connections at the same level are safe, and connections at different levels are converted through security measures."

Various departments in Guangdong Province classify safety levels according to relevant methods and regulations, and then carry out safety construction according to the levels. In addition, a border protection mechanism and a security mechanism for information sharing have also been established. In this process, the classification of information systems and the division of security domains are key links.

Finally, the relationship between information disclosure and privacy protection must be properly handled. Christian Rupp, Federal Executive Secretary of the Austrian Government's Ministry of E-Government, said: "When we build a large database to display information, we must obtain the consent of each citizen. Moreover, the data belongs to the people, and the government is the protector. We must find ways to balance between the two. Strike a balance. For example, tell people what we can do for them through information disclosure, and they will understand that there is always a conflict between government information disclosure and privacy protection."

Dilemma<. /p>

According to Lin Zhenggang, President of Cisco Systems China, one of the most important functions of IT is to provide “collaboration”. Building an information sharing platform is easy to implement technology, but it is difficult to change people's concepts. "If we analyze all the problems encountered in building information systems, we will find that 70% of the problems are related to people, organizations, and changing people's concepts."

Zhejiang Gao Yingzhong, deputy director of the Provincial Department of Information Industry, was troubled when he was building the e-government information sharing platform in Hangzhou: in terms of cultural traditions and government administrative concepts, the governance methods and work methods formed by government departments over decades It is difficult to change the model overnight, and it is also very difficult to coordinate specifically during the platform construction process.

Victoria, Australia, also encounters many management problems when realizing information sharing: the inability to quickly find the correct information; lack of understanding of the structure, format and use of information systems; lack of understanding of the definition and meaning of data Disagreement or conflict; contradictions between official and unofficial; lack of strong data integration services.