Modern communication etiquette
Social etiquette course
Foreign etiquette course
Service etiquette course
Business etiquette course
Government etiquette course
Public relations course
Etiquette of entrepreneurs
Diplomatic etiquette
College students' etiquette
National civil servant etiquette course
Introduction to modern diplomacy
More than 20 books such as The Golden Rule of Etiquette.
Editor in chief:
Civil servant etiquette
Etiquette of foreign communication
Modern etiquette series
Etiquette accomplishment of grass-roots civil servants
Released CDs:
social etiquette
business etiquette
Exhibition etiquette
relations between the state and private sectors of the economy
effective communication
Famous Forum-Business Etiquette
Lecture room-Jin talks about etiquette and etiquette around him.
Service etiquette
public relations etiquette
Communicative etiquette and communicative art
Teacher etiquette
International etiquette
Government etiquette
Etiquette norms of contemporary youth
Etiquette of foreign communication
Etiquette of managers
Hotel and restaurant etiquette
Traffic Police, Customs and Border Inspection Etiquette
Shopping Center and Banking Etiquette
Taxi, bus and subway etiquette
Children's etiquette
Modern female etiquette
Olympic etiquette
Copyright information:
Publishing House: Peking University Audio-visual Publishing House.
Date of publication: 2003
Number of disks: VCD 10
Speaker: Kim
Social etiquette refers to people's basic qualities and communicative competence in the process of interpersonal communication. Social etiquette plays an increasingly important role in interpersonal communication in today's society. Through socializing, people can communicate with each other, build deep friendship and get support and help. Through socialization, people can exchange information and enjoy resources, which is of great benefit to their career success. With more and more opportunities for people to cooperate and communicate with each other, how to learn to respect themselves and others, cope with them freely and show their personal charm. Through the study of Social Etiquette program VCD, you will find that life will change from this moment on.
Episode 1 Overview of Social Etiquette
Episode 2 Abide by public morality
The third episode of appellation
The fourth episode introduces myself.
The fifth episode introduces others
Episode 6 Meeting Etiquette (1)
The seventh set of meeting etiquette (2)
The eighth set of business cards (1)
The ninth set of business cards (2)
Episode 10 The way of speaking
The dialogue in the eleventh episode
Episode 12 Visit
Episode 13 Hospitality
Episode 14 Telephone
Episode 15 Letters
Episode 16 Email
Episode 17 Gift
Episode 18 Flowers as gifts
Episode 19 Signature and Information
Episode 20 Photography and Video
Speaker: Kim
Service etiquette refers to the basic quality and code of conduct that employees in the service industry should have. How to establish a strong sense of service and leave a good image for customers? How to improve the service quality of service personnel? How to stimulate service potential, maintain service enthusiasm and promote the improvement of service quality? The program "Service Etiquette" starts with the basic service etiquette, systematically introduces the relevant contents of service etiquette, and gives targeted solutions to the problems that are easy to occur in service work.
Overview of service etiquette in the first 1 episode
Professional ethics episode 2
The third set of service consciousness
The fourth episode mentality adjustment
Episode 5 Good beginning and good ending
The sixth set of instrument decoration
Episode 7 Dress code
The eighth set of optimizing the environment
The ninth set of zero interference
The first 10 distance was measured.
The third rule of 1 1 set
Episode 12 Civilized Service
Episode 13 Courtesy Service
Episode 14 Warm service
Merchandise display episode 15
The first 16 product introduction
Episode 17 Shopping Guide
The first 18 promotion
Episode 19 Dispute Resolution
The twentieth episode after-sales service
Speaker: Kim
Government etiquette is the requirement of standardization, foundation and standardization of national civil servant behavior rules. The key of government etiquette lies in "respect, communication, standardization and interaction". How to establish the "service consciousness" of people-oriented and serving the people? How to improve the personal accomplishment and comprehensive quality of civil servants? How to further standardize and improve administrative law enforcement behavior and correct personal bad style according to the requirements of government etiquette? How to improve the efficiency of civil servants, standardize their work behavior and improve and maintain the image of the government? The program "Government Etiquette" has played a positive role in further improving the public servant consciousness of civil servants and fully embodying the concept of governing for the people.
The first episode of government etiquette overview
Group II countries
The third episode of the national anthem
The fourth set of national emblem
Episode 5 National Flower, National Tree, National Stone and National Bird
Episode 6 Office
Seventh meeting
The eighth set of protocol order
Episode 9 Reception
Episode 10 Letters and visits
The first report 1 1
Investigation in episode 12
Episode 13 Mourning
Episode 14 Visit
The fifteenth set of official documents
The first 16 newsletter
The first 17 network
Episode 18 Country
Episode 19 Religion
Chapter 20 Foreign Affairs
Speaker: Kim
International etiquette refers to the customary rules that people show respect and friendship to the outside world in international communication. In the international community, every country has its own folk customs, etiquette and taboos, so the etiquette activities in international communication are much more complicated and sensitive. A well-arranged welcoming ceremony can make guests have a good first impression as soon as they step into the visiting country; A successful farewell ceremony can also leave unforgettable memories for guests. On the other hand, if it is not handled well, it will not only affect the relationship between the host and the foreign guests, but even the relationship between the country and the nation. Therefore, it is an urgent task for China people to master international etiquette and adapt to the requirements of China's reform and opening up.
Overview of International Etiquette Episode 1
Episode 2 Abide by convention
The third episode do as the Romans do
The fourth episode focuses on the image
The fifth episode is neither supercilious nor supercilious
Episode 6 Maintaining order
Episode 7 Keep the Agreement
Episode 8 Respect privacy
Episode 9 Moderate enthusiasm
Episode 10 Don't be too modest
Before 1 1
Episode 12 Seating Arrangement
Episode 13: Ladies first
Episode 14 Care for the Environment
Episode 15 Protecting Animals
Episode 16 Reception of Foreign Guests
Episode 17 Travel abroad
Episode 18 Dealing with the Media
Episode 19 Diplomatic Privileges and Immunities
The twentieth set of foreign affairs discipline
Speaker: Jin's business etiquette is a code of conduct that people respect each other in their daily business activities. How to master the basic business activities and adapt yourself to the etiquette requirements of business occasions? How to be familiar with and master etiquette norms and show your manners and dignity in business "dining"? How to avoid embarrassing problems that may be encountered in business communication, such as improper dressing and being at a loss when eating? How to prevent small things from causing unexpected adverse effects on the image of individuals and even companies? Business Etiquette systematically introduces the characteristics, main points and norms of modern business etiquette, so that everything in business occasions conforms to etiquette, and you can behave freely and appropriately anywhere, thus making business communication activities go smoothly and get twice the result with half the effort.
The first episode of business etiquette overview
The second set of corporate image and employee literacy
The third suit (I)
The fourth suit (part two)
5 th Ji professional women's dress
Episode 6 gfd etiquette
Episode 7 Speech and Eloquence
The eighth episode of business invitation
Episode 9 Business Reception
Episode 10 Business Visit
Chapter XI Negotiation and Signing
Episode 12 Opening and Silhouette
Episode 13 Celebration and Release Conference
Episode 14 Business Party
The first 15 commercial entertainment
Episode 16 Business Dining Chinese Food
Episode 17 Business Dining Western Food
Episode 18 Business Buffet
Episode 19 drinks
Episode 20 Application
Third, social evaluation.
Jin, 48, once sat on CCTV for seven consecutive days, hosting almost all provincial TV programs in China. The content and style of his lectures are sought after by many people, including serious party and government officials and avant-garde art college students. Known as "one of the four famous mouths of NPC".
He once gave a speech in a well-loved lecture room, and his humor attracted many listeners.
Speaker: Kim
The first episode of exhibition etiquette overview
Ribbon-cutting unveiling episode 2
Episode 3 Guidance and companionship
Fourth rank arrangement
The fifth set of conversation etiquette
Episode 6 Telephone Etiquette
Episode 7 Gift Etiquette
Episode 8 Dining etiquette
Episode 9 VIP reception
Episode 10 Field Service
Public service episode 11
Episode 12 Audience Etiquette
Speaker: Kim
Overview of public relations in episode 1
The beginning of this chapter will trace back to the source, and let you know what is the real mass * * * relationship marketing and the key points of mass * * * relationship marketing through a large number of examples.
And what is the starting point, so that you can get out of the misunderstanding that corporate public relations is a treat and a gift.
The second set of types of public relations Since public relations are not a simple study, what should be done about public relations in enterprises? Who will do it? What role can it play? What are the important principles in the specific operation? This lecture will clear the fog for you and make you change from passive to active.
The third episode, relationship management, is power, which is deeply felt by China people. But as an organization, who should we deal with? What should we do? This episode will tell you how to identify and manage all kinds of relationships that can make you "live" or "die"
Episode 4-5 Public Psychology Understanding others is a kind of wisdom, and understanding the public is the basic skill of public relations. This gathering lets you know how to firmly grasp the public who can bring you the greatest return and how to take care of the potential public skillfully. It is still difficult to grasp what people across the street think, and it is also difficult to grasp the public psychology in the world. In this program, Professor Jin makes a comprehensive analysis from the theoretical and practical levels, and teaches you the tricks to understand the target audience and guide public behavior.
The essence of effective communication between the public and consumers is to seek to establish emotional communication between enterprises and consumers. How to avoid the ruthless situation when carrying out public relations activities? Professor Jin will tell you the effective methods in this programme. The essence of effective communication is empathy. In public relations communication, how to empathize and firmly grasp the target audience? Professor Jin teaches you the Platinum Rule with vivid examples.
The eighth set of employee image The enterprise is composed of people, and the employee image is one of the important factors in the enterprise image. As a systematic public-private relationship project, how to shape the image of employees? In this episode, Professor Jin tells you the practical methods of studying both inside and outside.
9- 10 corporate image When designing a corporate image, we should consider both the image of people and the image of things, and more importantly, we should have ideas. This episode will systematically explain to you what principles should be followed when building corporate image, and carry out all-round design and consideration. The construction of corporate image is not a one-time activity, but a continuous process. What should be done in this process? Where should we start? How? This episode gives you the answer.
1 1 It is the dream of many enterprises to integrate the famous brand strategy into a famous brand. Becoming a famous brand is also something that many enterprises are afraid of. How to get out of the misunderstanding of Ye Gong's love for dragons, do public relations in a down-to-earth manner and become a famous brand? This party gave you the answer to your first question.
12 corporate culture In the eyes of many people, corporate culture is a cumbersome thing. Professor Jin talks about corporate culture, but it is concise and practical. Through this episode, you will know exactly what corporate culture should do and what means to do it.
Episode 13: Foreign public relations enterprises need to deal with the relationship with the government, the public, consumers and competitors. This gathering will use cases to explain to you what methods, means and principles to deal with these relationships, so as to win a good external environment for the growth of enterprises.
14 episode media public relations media is self-evident in public relations marketing. How to deal with the media? How to behave in the face of the media? How to use the media conveniently? How to bring forth the old and bring forth the new in media propaganda? This episode shows you the maze.
The first 15 episode crisis public relations enterprises may face setbacks and difficulties at any time in the process of growth. This episode will start with long-term prevention, prevention, crisis intervention and response, so that you can deal with it calmly, turn danger into danger, and even turn harm into benefit.
16 special public relations activity is a major event in public relations construction, but if it is not handled well, it will be counterproductive. This episode tells you how to focus on different public relations activities and adopt different operational skills to make your wishes come true. ...
Number of discs: 8DVD main lecture: gold
Publishing House: Peking University Audio-visual Publishing House.
Directory:
1, the meaning of communication
2, the main idea of communication
3. Communication methods
4. Inner communication
5, sunshine mentality (a)
6, sunshine mentality (2)
7, sunshine mentality (3)
Step 8 communicate with people
9, communicate with people (2)
10, language communication
1 1. Organize communication.
12, international communication (2)
13, International Communication (1)
14, media response (1)
15, media response (2)
16, Image Building
Number of discs: 6VCD+ 1CD+ 1 Textbook: Gold.
Publishing House: Peking University Audio-visual Publishing House.
Content introduction;
"Teacher etiquette" refers to how teachers should show their temperament and demeanor in the post of teaching and educating people. Teachers are engineers of the human soul and bear the glorious responsibility of teaching and educating people and being a teacher. A teacher's appearance is one of the teachers' overall manners. Their voices, smiles, civilized manners, decent style, profound knowledge and elegant demeanor have all become examples for students and society to learn. In today's increasingly important personal image, what kind of basic etiquette and literacy should teachers have? What is the significance of teacher image in education? How to influence and educate students with high-quality internal literacy (cultivation and quality) and external literacy (appearance and appearance)? Teacher etiquette takes you through a maze.
CD-ROM directory:
The first episode of teacher etiquette overview
The second set of teachers' literacy
The third set of teachers' images
The fourth set of teacher languages
Teacher Decoration Episode 5
The sixth episode of the teacher's appearance
Episode 7 Classroom Etiquette
The eighth set of campus etiquette
The ninth set of office etiquette
The tenth episode Teacher-student relationship
Episode 11 Socialization (1)
The first 12 social (below)