Letters and printed matter are the most common traditional businesses in postal window business. However, for a long time, how to accurately define the allowed mailing range of letters and printed matter has been a difficult point in the front desk work. Because of the great difference in mailing fees between letters and printed matter, it has also become a hot issue of disputes between users and salespersons. If we are salespeople, what should we do if we encounter the above cases? Is there a better way to define letters and printed matter than the one-or-one rule? I believe the following discussion will be helpful to everyone. -Editor's Case Replay A user went to the post office to post a officially published book edited by himself, wrote the words "XX Yazheng" on the title page of the book, and dated it. The salesperson asked the user to post it by letter on the grounds that there was communication content, but the user thought that it was much more expensive to charge a thick book by letter than by printed matter. As a result, the user and the salesperson did not give way to each other, and finally ended up with the user not doing business. Voice should receive and send printed matter by letter, which is a preferential low-cost mail service implemented by postal enterprises in China to spread culture, popularize education and improve social and cultural quality. Post offices have strict regulations on the receipt and delivery of printed materials, but users who don't understand these regulations often misunderstand postal employees. In this case, if the user only mails a officially published book compiled by himself, he can receive and send it as printed matter. However, he wrote the words "×× Yazheng" on the title page of the book, and signed the name and date. It is correct for the salesperson to ask the user to send it by letter on the grounds that there is communication content. How to define letters and printed matter, it is important to see whether they have the nature of communication. Those that do not have the nature of communication can be delivered as printed matter, while those that have the nature of communication, such as written communication, official documents, contracts and manuscripts, which are printed without handwriting, should not be delivered as printed matter. Generally speaking, anything written by hand can't be counted as printed matter, such as writing in a book or putting a letter in a book. Only the list of contents and the name and address label of the receiver and sender can be attached to the printed matter. ◎ It is completely correct for Rong Zhang shop assistants to insist on receiving and sending letters, and the implementation system is serious. In the case, if the sender only sends his books and has no other words, it is in full compliance with the provisions of the scope of printed matter. The problem is that the words "×× Yazheng" are written on the title page of the book, and the name and date are signed. These seemingly few words have formed the communication content, which can also be said to be clipped. Xx may be a name, and Ya is a sign of humility, which means asking the other party to correct me, and it has a signature and date, which can be said to be a complete communication. Therefore, the shop assistant insisted on receiving and sending letters according to the system requirements of users, in line with relevant regulations. ◎ Gao Youfu's officially published books should be received and sent as printed matter, which should not be regarded as communication content. Elegant, can be used as a compliment, but also as a courtesy, when used in calligraphy and painting, it means that the other party is elegant, please correct it; When giving away one's poems, paintings and calligraphy, it means asking the other party for advice, which is actually a polite remark. Writing the words "×× Yazheng" on the title page of a officially published book is equivalent to the title of a painting and calligraphy work. It is only an expression of one party's intention and does not need to be replied, so it should not be regarded as a specific communication content in general. Therefore, as long as the books meet the scope of printed matter, even if such words are written on the title page (including "for reading", etc.), they can still be delivered as printed matter. Personal writing should become a new business source for the development of postal printed matter. At present, it is hot for individuals to write books. Except for some celebrities who have a book signing market, the vast majority of individual books are "self-produced and sold", so it is difficult to enter the formal sales channels. Therefore, the author will give his books to others, many of which are sent to different places, which will increase the business volume of postal printed matter to a certain extent. If you write three or five words as a courtesy, it will be regarded as a letter and cannot be delivered as printed matter, which will inevitably push users to other delivery channels, but it will not be beneficial to the development of postal mail business. From the point of view of postal management, officially published books should be received and sent as printed matter as long as they do not contain words that constitute the actual communication content. ◎ As a officially published book, Zhou Qibin wrote the words "×× Yazheng" on the title page and signed it as a souvenir, which did not affect the essence of his printed matter. Imagine that students send their textbooks home before the holiday and write their names on them. Should they also receive and send them as letters? When receiving and sending printed materials, business personnel should carefully check whether books, newspapers, periodicals, teaching materials and book catalogues printed with uniform ISBN, certificate number or Chinese standard ISBN and domestic uniform ISBN are approved by the provincial and above administrative organs, whether paper except the list of contents and the name and address label of the recipient is enclosed, and all other papers are accepted and sent by letter. ◎ Xu Hongbin's users should send a officially published book compiled by themselves to the post office, regardless of whether there is a letter in it, they should send it as printed matter. Obviously, the main body of users' mail is books, which are actually printed matter. If users want to send them by registered mail, they should also receive and send them by "hanging brush", which can reduce unnecessary expenses for users and does not violate relevant regulations. Mass mailing of promotional materials, invitations, etc. should be accepted and sent by printed matter (if users need to mail by letter, they can also accept and send by letter after paying the letter fee); All kinds of quasi-mail characters that meet the definition of printed matter after inspection can also be accepted and sent as printed matter. ◎ When a user of Zhang Yuanwen mails a officially published book compiled by himself to a friend, he will naturally write the words "×× Yazheng" on the title page with his name and date, and the salesperson can receive and send it in printed matter according to the user's requirements. There are several points that should be clarified in the "Domestic Mail Processing Rules" on the scope of correspondence. First, manuscripts, articles and text carriers suitable for mailing mainly refer to those that do not violate the prohibition and restriction of mailing and are suitable for post office delivery. The second is to meet the weight, size limit and packaging specifications stipulated in the letter. Third, the sender is willing to pay the postage according to the letter standard. ◎ Li Yang's postal service is the master business. To develop postal service vigorously is not to sit in the office and wait for customers to come to your door, but to actively integrate into the market and participate in social competition, so that users can feel that choosing postal service is worthwhile. At present, there is no clear stipulation on the modification of letters and printed matter. In the process of actual business development, we must never adopt the previous either-or method, and should refer to the main attributes of postal articles and the main purpose of users' mailing. In the above case, the main purpose of postal service for users is to post their own officially published books. The message on the title page is only incidental and should be received and sent as printed matter. ◎ In Zhang Yonghua, according to the relevant provisions on the delivery scope of printed matter in the original education book for post and telecommunications workers published by the Education Bureau of the former Ministry of Posts and Telecommunications, the printed matter can be marked with relevant explanations and words of celebration and encouragement, and the printed matter is allowed to be attached with a list of internal parts, relevant invoices and labels of the name and address of the receiver and sender. Therefore, the books delivered by the user cannot be accepted and sent by letter on the grounds that there are communication contents, but should be accepted and sent by printed matter. ◎ The key to the definition of Liu Jianhui lies in the nature of the internal parts. From the perspective of the scope of quasi-delivery stipulated in the Rules for the Handling of Domestic Mail, the scope of internal parts of letters and printed matter has been clearly defined. However, with the continuous development of social economy, commercial advertisements, internal materials, business leaflets and other text carriers have undergone great changes, adding more humanized elements. For example, advertisements with business cards, leaflets titled as non-specific personnel (such as managers, gentlemen, etc.), and books with designated signatures mentioned in the case, etc. When defining letters and printed matter, we should focus on whether the mail has the element of "communication content". When receiving and sending the mail delivered by the user according to the printed matter, the salesperson must inspect the contents of the mail. If it is found that the mail containing letters is found, it should be taken out and delivered separately according to the letter. However, the form of signing the title page of the book mentioned in the case should not belong to the communication content, because the main body of the mail is the book, and there is no actual communication content, so it should be received and sent as printed matter. ◎ Gao Qingmao, according to "Domestic Mail Handling Rules", letters have certain characteristics, namely communication, confidentiality and timeliness. As long as the items sent have one of them, they should be received and sent by letter. We know that the delivery order of letters is second only to express mail, so some time-sensitive documents, such as official documents, contracts, notices, manuscripts, certificates, statements, etc., should be received and sent by letters. And printed matter also has a certain * * *, that is, publicity, popularity, cheap and slow delivery. Therefore, when you receive and send, you should first measure whether the items you send have one of the three characteristics of the letter. If you don't have the characteristics of the letter, you can receive and send them as printed matter. ◎ The content of Xu Hua's letter is confidential, focusing on the exchange of information. The content of printed matter is not confidential, but can be widely publicized, focusing on all kinds of books, newspapers, periodicals, teaching materials, catalogues and various printed graphic materials with national uniform book numbers. In this case, the user submits a officially published book compiled by himself, which is not confidential, and the postal clerk should be allowed to accept and send it as printed matter. ◎ LV Wuyun defines the scope of the letter, mainly based on his understanding of "written communication". Written communication should refer to the writing with communication content written by pen with stationery as the carrier. In the information age, the concept of "stationery" certainly includes printing paper, and the concept of "writing with a pen" also includes printing letters with communication properties by computer. There is no provision in the approved mailing scope of printed matter whether written words can be added to the title page or other pages of printed matter, indicating that adding or not is acquiescence. As a manifestation of humanity, as long as it is not a letter, writing some short explanations or congratulatory words in printed matter should not affect its nature. ◎ Yang Jili respects the need to be flexible and treat the paper items delivered by users according to specific circumstances. When it is difficult to define whether it is a letter or a printed matter, if the user proposes to send it by printed matter, it can be handled according to the user's wishes on the premise of not violating the regulations and in line with the principle of putting the interests of the user first. In this way, the interests of users are safeguarded, which is far more significant than making them stop handling business because they don't understand. ◎ Wu Guozhen In recent years, the scale of postal mail business has increased year by year, which is the benefit brought by postal enterprises to establish a good reputation and strive to provide users with convenient and fast services. Because a few simple words, and users haggle over whether to send by letter or printed matter, which leads users to end up not handling business, I think it is not desirable. In the provisions of the Domestic Mail Processing Rules on the scope of printed matter, it is not clearly stated that written descriptions are not allowed in printed matter. Therefore, we should recommend the most convenient, fast and reasonable way to use mail to users without violating the scope of mail delivery, and respect the needs and choices of users. ◎ Sui Fengxuan first understood the scope of the two. Letters: for example, correspondence assignments and exam answers handed in by students in correspondence education, and answers to knowledge contests; All kinds of official documents, books, newspapers and periodicals, teaching materials and various materials printed with internal words; Various transactional notices, manuscripts, bills of lading, invitations, purchase orders, agreements and contracts; Selection tickets for various activities, various documents, bills and stamps; All kinds of admission tickets, coupons, coupons, photos, statements; Various discount cards, membership cards, etc. Printed matter: The advertising format of printed matter can't be printed according to the letter format. For example, the text can't have words such as "Notes to XX" and "A letter to XX", and it can't be signed or stamped with the official seal. Printed manuscripts and photocopied graphic materials should be received and sent by letter. In this case, the salesperson insisted on receiving and mailing by letter according to the content and signature written by the user on the title page of the book, which has certain basis. However, from the perspective of serving users, salespeople should receive and send them in printed form according to the requirements of users. ◎ Liu Liyang's definition standard should keep pace with the times. With the change of writing tools and the appearance of computers, the forms of letters and printed matter have also changed, not all handwritten letters, not all printed ones. The author believes that the definition standard of letters and printed matter should also keep pace with the times. Restricted by traditional writing tools, in the past, letters were mainly written by hand, and salespeople mostly used pen, ballpoint pen, brush and other writing tools as the standard when checking. Therefore, there will be mistakes in the case that the user wrote the word "XX Yazheng" on the title page of the book and signed the name and date, but accepted it as a letter. In addition, some paintings and calligraphy works are purely handmade and have no communication function, so it is biased to receive and send them by letter; Some simulated paintings and calligraphy works are printed on rice paper, but they are written with pens. Can these emails be received and sent simply by letter? With the advent of computers, people write letters without pen and ink, tap the keyboard, and then print them out. It is exactly the same as printed letters. Can they be received and sent by printed matter openly? Obviously not. There are also some units that print or use computers to print hundreds of condolence letters and leaflets on holidays, which look like printed matter, but they are actually genuine letters, and they cannot be received and sent as printed matter. ◎ Xu Shengli's printed materials should be mainly printed, and those who enclose similar handwritten letters cannot be accepted and sent as printed materials. However, for officially published books, the words "×× Yazheng" written on the title page and the inside page, as well as the signatures and comments, should be regarded as printed matter by salespeople, and must not be absolute, so as to shut users out. This kind of accommodation and flexibility is not a violation of rules and regulations, but a manifestation of postal enterprises' respect for users' personality differences and humanized progress, and also a manifestation of postal business advancing with the times. At the same time, it is conducive to improving social and economic benefits and effectively increasing the income of postal services. Under the condition of not violating the principle, it can be handled flexibly, and it is absolutely impossible to lose big because of small. Wang Anying