1. When the invoicing software is opened, it says that the Golden Tax Disk cannot be detected

There may be many reasons why the Golden Tax Disk cannot be detected. It may be that the USB data cable or interface is damaged. It may also be that the tax control disk is damaged, or the tax control disk software has not been successfully installed. You can try to conduct simple troubleshooting yourself, but if it is still not restored, it is best to contact after-sales service. Because it is a paid software, Golden Tax Disk is obliged to perform repairs.

Some troubleshooting methods:

1. You should first check whether there is any problem with the data cable or USB interface of the Golden Tax Disk. The solution and testing method is: Replace a data cable for testing and troubleshooting to see if it returns to normal. If the problem is restored, it is a problem with the data cable, just replace it.

2. If it still does not return to normal, check whether the golden tax disk is damaged. The solution to the test method is: you can take out the accompanying manual to view the detailed testing method or directly observe whether the golden tax disk is damaged.

3. If the device and connection are normal, you can try to uninstall the installed tax control software and then reinstall it. The solution and test method is: after restarting the computer, reinstall the tax control software according to the instructions, or you can download the latest installation package from the official website of the Golden Tax Disk.

4. If the problem cannot be found in the end, it is best to call its customer service number and ask the customer service to detect it or inform the nearest after-sales service outlet address and contact information so that after-sales service can test or repair it.

Extended information:

Functional features of the tax control disk:

1. An electronic device that realizes the invoice tax control function with the cooperation of invoice issuance software. Meet the tax authorities' management requirements for invoices and ensure the correct generation, reliable storage, and prevention of tampering of invoice tax control data.

2. Correctly generate and reliably store invoice tax control codes and invoice tax control data.

3. Storage monitoring and management data can only be updated through the tax process.

4. Higher security.

5. It has a real-time clock function, the clock is accurate, and the daily error is no more than 1 second.

6. The battery life is not less than 3 years.

7. Generate data reporting signature.

8. Supports interfaces above the USB1.1 specification and can realize automatic identification;

9. Mass storage, which can automatically roll over 3 months of detailed data.

10. Save and manage invoice information.

11. Can support both national tax applications and local tax applications.

The Golden Tax Disk is connected to the computer through the USB interface, so it is necessary to ensure that the Golden Tax Disk is connected to the computer in the correct way and that the connection is smooth.