Self-reflection review of employee service: Dear leaders and colleagues:
In recent months, the after-sales department has done a very bad job, which has affected customer relations and company image. These days, I have seriously reflected and dissected myself deeply, and I feel deeply guilty and uneasy about my behavior. Here, I make a profound review to all my colleagues in the company, and report the results of these days' reflection to the leaders as follows:
First, the sense of responsibility is not enough:
Insufficient attention is paid to the problems raised by customers, and the reported problems are tracked for a long time. Do not pay attention to the reported problems, and do not care enough about the employees of the department. Only when they ask me, I will tell them how to deal with the problem. I will not take the initiative to care about what my colleagues don't do and what they do. It is wrong to learn to shield employees. We should not always talk about the advantages of employees, but criticize their shortcomings in time.
Second, the department management is not standardized:
First of all, I didn't set an example, didn't play a demonstration role, and didn't have strict requirements for department staff. I always see the mistakes and shortcomings of department employees, only mentioning them, failing to make them realize their shortcomings in time, pointing out their shortcomings, and not trying to help correct them. We should strictly implement the company's rules and regulations. Reward and punishment should be fair. Secondly, the work of the department is not carried out well, sometimes it is too relaxed, and sometimes it cannot be taken seriously. Leading to poor working attitude of department personnel.
Third, personnel training:
I don't pay enough attention to the training of department personnel, which leads to slow growth, which is my responsibility. The turnover of department staff makes me feel disheartened, and I feel that I have to be transferred after training, so the training period is long. In this regard, I don't have enough ideological understanding. Mr. Zhang is right. We should cultivate talents from the interests of the company and the company's point of view, and we should not care about any small gain or loss to cultivate a large number of talents for the company.
Fourth, their own ability:
Slow growth, lack of market awareness and customer communication experience. Although I have been in the company for 5 years, I have never formally implemented the implementation experience of a city or county. Did not grasp the opportunity to communicate with customers. You should also study hard to improve your business level, market awareness and implementation experience. Be a comprehensive compound talent.
The leader pointed out my mistakes at the meeting, which made me deeply aware of my shortcomings and where I was wrong, and let me know what I should do in the future. Thank you for pointing out my mistakes, and I hope you will continue to supervise and help me to grow up faster. I will use actions to show my awakening, redouble my efforts and make positive contributions to the work of my unit.
I am here to convey
Salute!
Reviewed by:
20____ _ _ _ _ _ _ _ _ _ _ _ _
Self-reflection on employee service review II Dear leaders:
Hello, I didn't come to work on time every day according to company regulations during this period. My behavior has seriously violated the company's rules and regulations, resulting in very serious consequences. Except for some so-called objective reasons, I didn't even go on duty during the New Year's report, didn't arrive at my post on time, didn't attend the meeting, didn't even manage my own work area well, and didn't do a good job in hygiene. Personally, I think this can only show that my work attitude is not serious, I seriously lack the sense of post responsibility and I have not done my job well.
However, in subjective consciousness, this is a kind of ideological style of muddling along and muddling along. Influenced by this negative thought, I am lax in discipline and selfish, regardless of the collective interests of the company. It also ignores the credibility and prestige of business leaders, which greatly affects the company's business image. I was deeply moved by my serious mistakes and fell into deep regret. At this moment, I feel great regret and regret. Due to my personal reasons, it has greatly affected the company's business image.
I am well aware of the seriousness of this matter, and I also realize at this moment how important my attitude towards customers is as a service industry. But I think the leader pointed out my mistake in time and severely criticized me for this customer complaint. To some extent, I am also lucky. Because this review has exposed my potential mistakes, it is encouraging me to correct my mistakes and work hard for better in the future. This is undoubtedly a key turning point in my future life and work.
So I want to make a profound review and sincerely thank the leaders for their concern. Dear leader, in the next stage, I will keep this lesson in mind. I want to realize from the bottom of my heart that such a huge mistake will have disastrous consequences. My neglect, rudeness and carelessness of customers have caused adverse effects on the company and caused losses to the company. Once again, I hope the leader can accept my sincere apology and supervise me to correct my future mistakes. I know that no matter how hard I try, I can't make up for my mistake.
My future corrective measures:
1: No matter how busy the business is, no matter how important the work at hand is, we should insist on smiling service.
2. There are various customers with high or low quality, but I always have to explain to customers patiently and pay attention to skills.
We must stick to it unswervingly? The customer is God? Try your best to serve customers.
Self-reflection and self-examination of employee service: dear unit leaders;
Hello! I'm sorry for my bad attitude towards work and service. I knew that I had made a mistake. Did not perform their duties well, did not work hard for the interests of the company. This is my fault. I'm sorry
Now calm down and feel deeply guilty about what you have done. I have thought and deeply reflected on this. I deeply realize that I have many shortcomings and deficiencies that need to be reviewed and corrected.
First, as a product salesman, I undoubtedly need to face my work with a patient and meticulous attitude.
Second, it is understandable to be accused by the boss when you encounter mistakes in the work process, and you should accept them with an open mind.
Thirdly, as a product salesman, my job requires me to cherish and love my products.
Summing up three points, we can see how serious a mistake I made. My mistake undoubtedly greatly failed to live up to the ardent expectations and care of the unit leaders, and also brought trouble to the unit leaders.
Finally, I will write down my promise for that future: first of all, I promise that I will treat my work with great responsibility in the future, and I will try my b to avoid mistakes in my work. Second, I will definitely repent my mistakes in the future, thoroughly cultivate myself, accept criticism with an open mind when encountering problems, and especially have a respectful attitude towards leaders.
Hereby!
Signature: _ _
Time: 20 _ _ _ _ _ _ _ _ _ _
Self-reflection and review of staff services;
Hello! I know that my job needs a good service attitude, but I didn't fulfill this obligation well and had an argument with my customers. I hereby solemnly submit a letter of criticism to show my deep reflection on my mistakes.
Looking back at this mistake, because I was depressed that day, I was emotional for some personal reasons. When I met this customer and asked many questions, I didn't have a clear context, which led to my bad temper and impatience. At this point, we had an argument.
Through this wrong experience, I understand a truth: as a service personnel, we must deeply understand the industry norms, especially the service attitude towards customers must be consistent, and we must not neglect and relax at all. As a conductor, it is my job to win the recognition of customers with a good attitude. In the process of work, you need to be patient and considerate, and try to answer customers' questions clearly. This time, what I did was very wrong. On the one hand, I have no patient working attitude, on the other hand, I am more excited and have a bad attitude towards customers.
Under the criticism and education of the leaders, I have come to my senses and know my mistakes. Here, I solemnly apologize to the leaders and feel guilty about the bad influence my behavior has caused to the unit. From now on, I must face my own shortcomings seriously, make up for them seriously, and strive to achieve a good quality of work. Don't let the leaders down, serve the unit, and strive to establish a good unit image for customers.
Hereby!
Signature: _ _
Time: 20 _ _ _ _ _ _ _ _ _ _
Self-reflection and review of staff services;
Here, I submit this complaint to you about the dispute with the customer in the process of ticket sales, so as to deeply reflect on my mistakes. Please forgive me and try my best to understand, reflect and correct my mistakes.
Looking back at this mistake, because I was depressed that day, I was emotional for some personal reasons. When I met this customer and asked many questions, I didn't have a clear context, which led to my bad temper and impatience. At this point, we had an argument.
Through this wrong experience, I understand a truth: as a service personnel, we must deeply understand the industry norms, especially the service attitude towards customers must be consistent, and we must not neglect and relax at all. As a conductor, it is my job to win the recognition of customers with a good attitude. In the process of work, you need to be patient and considerate, and try to answer customers' questions clearly. This time, what I did was very wrong. On the one hand, I have no patient working attitude, on the other hand, I am more excited and have a bad attitude towards customers.
Under the criticism and education of the leaders, I have come to my senses and know my mistakes. Here, I solemnly apologize to the leaders and feel guilty about the bad influence my behavior has caused to the unit. From now on, I must face my own shortcomings seriously, make up for them seriously, and strive to achieve a good quality of work.
Hereby!
Signature: _ _
Time: 20 _ _ _ _ _ _ _ _ _ _
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