An electronic contract that has passed real-name authentication and reliable electronic signature has the same legal effect as a paper contract. So when you sign an electronic contract on Taobao, it is necessary to strictly follow the terms of the contract. Whether you can get a refund depends on the terms of the electronic contract you specifically signed.

If it is clear that there is no refund, then there is no way; If this article is not clear, you can negotiate with Taobao platform.