It is obviously illegal to sign the bill first and then inspect the goods. The problem is that national laws and consumer protection can't protect consumers in real time. Then we should deal with illegal activities in the same disgusting way.
Synthesizing various methods on the network, I agree with a simple and effective method. Now it is promoted to domestic honest, kind and innocent consumers (Taobao is applicable), because the goods are not good, it is the seller's or courier's problem, and the buyer should not pay.
1, please ask the seller to choose a good courier first. What courier is notorious? You can search online and avoid it yourself. You should clearly state the name of the courier company agreed by both parties, and then leave the chat records of both parties in "Ali Want Want" as evidence.
2. Sellers will generally say that they have received the express delivery before you pay Alipay, and make many guarantees. You can redeem their promise by asking clearly: "If the goods are damaged, the courier will issue a certificate and the seller will give a full refund." Don't buy from the seller if he doesn't agree. If he agrees, you can keep your promise as evidence for future complaints.
3, the courier comes to the door, you ask for acceptance and then sign, some couriers are reasonable, the following problems do not exist.
If the courier insists on signing before inspection, you don't have to argue with him, but you have to make it clear to him that "if the goods are not good, you have to return them (postage seller pays)". But there is no evidence, and the point is: you sign first, but you must never give the list to the courier and put it in your pocket for protection.
Then you check the goods, and if there is no problem, give the list to the courier. If there is a problem, ask the courier to make a written proof that there is something wrong with the item after the first opening.
6. If the courier gives you a written certificate, then you give him the list and then go to the seller to return it according to your agreement with the seller.
7. If some junk couriers don't even have proof, you can quickly take out the list, erase your signature with a pen as quickly as possible, and then return the goods and the list to the other party. Ha ha laugh
Points to note:
First, when signing for the goods, you must bring a thick ballpoint pen to facilitate the timely and complete application of your signature in an emergency.
Second, after signing the bill for the first time, you must never give it to the other party first. If the courier doesn't have a list, he can't pay for the work. He dare not refuse to give you the goods, and his psychological advantage is on your side.
If some courier sticks the list on the goods and is ready for you to sign it before submitting it, then you can simply make it clear that you have to inspect the goods after signing it, so that he can "leave his hand" on the list and the goods!
Third, smearing signatures is an extreme method, only for couriers who refuse to open extreme garbage even if the goods are damaged. Generally, you don't use it, but you should also be prepared psychologically and physically that using this method may provoke personal attacks by garbage couriers.
Fourth, we must choose a courier company with official website and a "network tracking" courier, so that we can find the number of the courier, and we are not afraid that the courier company will default!
The last sentence:
Courier company: If you obey the law, I won't set a trap for you, so everyone can make money with peace of mind. Just because you violate the law and don't respect the rights of consumers, don't blame us for being heartless. You deserve it! Since you can set up a company, you have to take risks. There is no risk-free business in the world Play games with me, you are too young!
Courier: It is not easy for you, but it is not easy for everyone. The bottom line of your safety is that if the other party asks you to issue a written certificate, you should be kind. Otherwise, others will take extreme measures, and you will suffer in the end. If you don't fuck others, of course others won't fuck you. It would be foolish not to endorse if it proves that the company that squeezed your labor force is no big deal. Besides, how much responsibility does your courier have? If you can't deliver the goods, you will get less commission, but the buyer will get the goods with quality problems, that is, dozens, hundreds or even thousands of economic losses.
Seller: Don't blame the buyer for being smart. How can they buy better than you sell? If you want to have no trouble, just choose the right courier company. If you don't want to make a promise, of course we don't care. There are so many sellers in the world. Hehe, now many sellers emphasize that "signature is recognition". Well, since those junk sellers can pass on the risk, then we buyers can kick the risk back. Please accept it!
Buyer: Remember to keep any evidence of the seller's promise, and try to convince people before taking extreme measures. If not, then act quickly and don't be afraid of any physical conflict. The other party is unreasonable, you are still a bird!
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Example just bought something from a shop in Taobao 100%, and found his explanation very good. Copy it for everyone to see, and my eyes shine. The general store only emphasizes "the buyer unpacks the package before signing for it" to avoid responsibility, but in fact, whether it is EMS or express delivery, it is impossible to agree that you unpack the package first to see if it does not match and then sign for it, so most of the seller's instructions are on paper.
Special instructions for buyer's receipt
(1) The express delivery responsibility is only to deliver the express mail that needs to be delivered, and it is not responsible for the authenticity of the products in the package. In principle, a package must be signed before it can be opened for inspection.
(2) Before the buyer signs for it quickly, please carefully check whether the package is unsealed, whether the appearance is seriously damaged, whether the weight is normal, and refuse to sign for it abnormally.
(3) After the buyer signs the express mail, please don't give the receipt to the courier for the time being. First, open the package and check whether the contents are crushed. If it is damaged, negotiate with the courier to return the express mail, and indicate on the receipt that the express mail is damaged, return it and erase the signature.
(4) After the courier left, he found that the express mail was unpacked or damaged, and the courier would not admit it at all, so he must check it carefully before signing, and operate in strict accordance with the first two instructions.
The second item above is the premise, and the third item is the key. It's really good and feasible to draw your own signature. When I signed for it, I wrote the parcel in my hand, and the pen was also sent by express delivery. If you don't return it after writing, you won't give him a chance to pull the list. If there is something wrong with the goods, you can directly erase the signature and argue. If you make a big fuss, you won't suffer from dumb losses (some couriers will sign for you themselves and then leave ... at this time, you can only complain or scold).
Express delivery rules affect online shopping consumers, who are the most vulnerable group.
2008- 1 1- 18 20:29
3 15 online shopping rights protection series report (1) Do you want to check the goods before signing for them? Sign for it first and then inspect it? Express delivery rules have become a stumbling block to online shopping.
Online shopping is becoming a trend, but there are still some places that make consumers dissatisfied. If you also encounter some problems, please feel free to report them to our hotline. This newspaper will make a special report on online shopping during March 15.
Miss Liu, an online buyer, bought a TV online, and the seller asked her to check the goods before signing for it. When the goods arrived, the courier company asked her to sign for them first and then inspect them. Finally, after signing, she opened it, the screen broke, and then she went to investigate. Both the courier and the seller refused to accept the account. This is a seemingly ordinary complaint, but after investigation, the reporter found that the contradiction between online shopping rules and express delivery rules makes consumers the most vulnerable party.
A complaint leads to a paradox.
At the beginning of last month, Miss Liu ordered a small TV through the Internet. The seller pays special attention to fragile products before delivery and signs for them after delivery.
A few days later, the TV set arrived in Shanghai by express delivery from Guangdong. Miss Liu asked for unpacking inspection when receiving the goods, but the courier firmly told her: No, this box is not yours without signing for it. You must sign before you can open the box.
After a long period of hard work, Miss Liu compromised and signed the express bill. When I opened the box, the worst thing happened. The TV screen cracked.
There's something wrong with the deal. Miss Liu found the seller first, and the other party spread her hand: "The goods were still good when they were sent out. There must have been a problem halfway, so we said we had to inspect the goods first and then sign for them, but now that you have signed for them, there is no way out."
Miss Liu once again found the courier company, and the other party said, "There is no problem in the transportation link. This is our custom. Sign first and then check. "
Miss Liu feels very strange that there is a strange paradox of "tit for tat" between the rules of online shopping and the rules of express delivery. I didn't buy anything, and I was caught in a tug-of-war of complaints and protests with the seller. Unfortunately, Miss Liu doesn't know when this will happen.
The essence of paradox is exemption.
The reporter's investigation found that most online sellers who sell valuable and vulnerable items will add prior re-signing in the shopping instructions; And almost all courier companies will ask the courier to sign for it before delivery.
Mr. Li, a senior online seller, said that from the seller's point of view, it is not difficult to understand why buyers are required to sign after inspection. Once there is a problem, it can be proved that the goods have been damaged before arrival; It is also convenient for buyers to return goods.
"Generally speaking, this article is only used when selling valuable fragile goods. After all, there is a greater chance of problems in long-distance transportation, but it is not clear if it is accepted after signing. This is how many disputes have arisen. "
In this regard, the courier company's view is that for valuables, if you sign beforehand, it will bring them endless trouble. A person in charge of a courier company who did not want to be named said that the courier company must be responsible for the integrity of the goods before the customer signs for it, but after signing for it, the quality of the goods has nothing to do with the courier company. "This is the rule, otherwise it will not be enough to make compensation and business will be difficult."
In fact, online shopping rules and express delivery rules are all for exemption.
Express delivery rules have become a stumbling block to online shopping.
"This is indeed the contradiction between express delivery and online shopping, which limits the development of online shopping to some extent." Yesterday, the reporter learned from the staff of online shopping platform Taobao that in 2007, the number of complaints about online shopping by China Consumers Association reached 84.25 million, excluding complaints caused by subjective factors of buyers and sellers, and a considerable part of them were caused by problems with express delivery.
The staff said that online shopping is a new shopping method in recent years and has a close relationship with the express delivery industry. However, some regulations in the traditional express delivery industry are obviously "inconsistent with new things", and some regulations have even become a stumbling block to the development of online shopping. The contradiction of "signing before dismantling" is the embodiment of "not meeting the standard"
It is understood that in order to solve this paradox, Taobao cooperated with a number of express delivery agencies to recommend "online shopping express delivery" that provides "first inspection and then receipt" services to buyers and sellers, but the reporter found that this seems to be far from universal.
Some sellers told reporters that the disadvantages of online shopping express delivery are expensive, slow and not wide coverage. So sellers prefer ordinary express delivery.
Of course, "express mail" also has advantages: the delivery is well documented, no fraud can be made, and the records can be transferred out. In case of dispute, the seller's delivery responsibility here can be completely assured.
But in practice, even "express mail" has become a disguised way for buyers to sign for it first and then open it in front of the courier. Express delivery only bears the burden of proof and is still not responsible.
Netizen's voice: self-made coup to solve paradox
In response to the courier's refusal to inspect the goods first, some netizens invented a trick: take the receipt, sign it first, and then return it when you see the goods. Couriers usually compromise when they see the signature, so they will check the goods and cross out the name on the receipt as soon as they find something wrong. The netizen's evaluation of this law is: unkind, but it is also helpless. The rules are aimed at others, and the buyer is just having fun.
The seller knows best about the service quality of the courier company, because if there is something wrong with the goods, the buyer must be looking for the seller, not the courier, so if a courier company always lets the seller "take medicine", it will not be favored. Reporters have seen some posts on the Internet where sellers boycotted a courier.
Similarly, for sellers themselves, self-discipline is also needed. Online shopping mainly depends on the seller's integrity and word of mouth. In order to win word of mouth, some sellers would rather lose money than return it, otherwise they will naturally be eliminated by buyers.
In the absence of current policies and regulations, the online shopping market can complete self-purification in this way.
It's best to record the whole process, just in case.