1. The order shows "Buyer has paid", and the transaction payment will not be automatically confirmed to the seller. Please rest assured. You can contact the seller to confirm the delivery.

If you can't contact the seller or don't need the goods, you can find the order on the "Bought Baby" page and apply for a refund. The seller will not deliver the goods 48 hours after applying for a refund, and the money will be automatically refunded to you. If you still need goods, you can search for the same model in other stores.

If you have any objection to the seller's failure to deliver the goods as agreed, you can complain to the seller after the refund is successful.

2. When the transaction status is "Seller Delivered":

If the buyer has not received the goods, it is suggested that you can apply for a refund first to avoid unnecessary losses caused by overtime payment to the seller's account. If both parties can't reach an agreement, they can ask customer service to intervene.

At the same time, buyers can go to the "My Taobao"-"Bought Baby" page and click "View Logistics" to verify the express delivery information first. If there is any abnormality (wrong logistics order number, wrong address, no delivery in the logistics area, no tracking record, etc.). ), please contact the seller.

3. Within 0- 15 days after the transaction is successful, if it cannot be resolved through negotiation with the seller, you can log in to My Taobao-Bought Baby, find the corresponding order, click Apply for After-sale, and after applying for "Refund Only" as the service type, you need to select "Have you received the goods" and fill in the relevant contents completely according to the page prompts, in which *