Method 1 for reporting the loss of Industrial Bank's credit card: Call the 24-hour customer service hotline to report the loss. Then select 1 (credit card), then select 2 (loss reporting), and finally select 1 (manual loss reporting) or 2 (self-service loss reporting) to report the loss of the credit card. Industrial Bank Credit Card Loss Reporting Method 2: Report the loss through outlets. Report the loss of Industrial Bank's credit card in the third way: report the loss through the website of Industrial Bank.