Letter of apology to guests 1 Dear * General:
Hello!
First of all, thank you very much for your concern and support for our cooperation. We attach great importance to receiving your report on * *' s work performance and are deeply shocked by all the actions of the salesman. After investigating and verifying the evidence of the incident, on behalf of all employees of * * * Co., Ltd., I sincerely apologize for all the serious violations committed by salesman * * during the dispatch period! As a responsible brand enterprise, we feel deeply guilty and self-reproach for such a thing! The occurrence of this incident has caused some psychological harm to customers who have always trusted and supported * * * * in some areas, and also caused irreparable huge losses to the reputation and image of our company! At the same time, it also exposed the problems of dereliction of duty, accountability and investigation in the operation and management of our enterprise, as well as the lack of basic management and special time emergency handling ability.
In view of * *' s serious breach of trust, which damages the reputation of our company and customers, false information, false refund, false reimbursement, borrowing money from customers, accepting kickbacks and other serious violations, it has brought extremely bad influence and caused serious reputation damage. For the normal and orderly development of business and good corporate image, our company has made the following decision on * * through research:
The employee * * will be dismissed immediately and all employees of the company will be informed; Publicize it on the company website from now on for one year; Continue to recover all the money owed to the company and take legal action when necessary;
At the same time, the company will compensate you and yourself for the losses caused by * * during this period, and the related expenses such as compensation will be paid by Sun, the sales manager. Once again, I apologize for all the troubles caused by * * during this period!
I hope your company and Mr. Lin will continue to trust and support * * in the future. Let's work hard for * *, maintain the good image of the company and develop friendly and cooperative relations!
Letter of apology to the guests 2 Dear friends of Shanghai xx:
Hello! Xx Group has been deeply loved by its members and friends since it settled in Shanghai in 20xx. For eight years, you have been with xx and witnessed the growth and development of xx. Xx is deeply honored and grateful, and I would like to express my heartfelt thanks to everyone!
20xx On July 26th, xx ushered in the official opening of TZ Farm, the second largest organic farm. At that time, leaders from Shanghai, TZ and gaogang district, as well as experts from many professional testing institutions such as Nanjing Guo Huan Organic Certification Center, Shanghai Puni Testing Center and SGS General Standard Testing Center will attend the opening ceremony. Shanghai, TZ and many authoritative media in China will also give in-depth coverage of the opening ceremony. You can solve the grand occasion of the park through TV, Internet, newspapers and radio. However, we are very sorry that due to the limited space on the opening day, we cannot invite you to experience this grand occasion in person. We deeply regret and apologize for this.
In order to let you better experience the 5,000-mu organic farm scale and high-quality organic planting level of TZ Farm, the second largest organic farm in xx, and fully feel the freshness and health of xx without pesticides and fertilizers, we will arrange members and friends to visit TZ Farm one after another after the opening of the park.
thank you very much for your support！ I wish you and your family good health!
xxx
Xx，xx，XX，XX
Letter of apology to guests 3 Dear Mr. and Ms. * *
Thank you very much for dining in our hotel on * this month. We apologize for the inconvenience caused by your work in our hotel. We will carefully examine your request and hold a meeting to study it. We will give you a satisfactory answer as soon as possible, and hope you can cooperate with us and understand us. I want to express my sincerest apologies again.
xxx
Xx year x month x day
Letter of apology to guests 4 Dear guests:
First of all, please allow me to sincerely apologize for the inconvenience caused by the lack of hot water supply and wake-up call.
I can assure you that this is not the normal standard of our management. We will make every effort to do it well and ensure that it will not bring you such inconvenience in the future.
Please accept this small gift as our most sincere apology.
Have a nice day!
xxx
Xx year x month x day
Letter of apology to guests 5 Dear General Manager,
Hello!
First of all, thank you very much for your concern and support in the cooperation with our company. We attach great importance to receiving your performance report and are deeply shocked by all the actions of the salesman. After investigating and verifying the evidence of the incident, on behalf of all employees of the company, I sincerely apologize for all the serious violations committed by the salesman during his dispatch! As a responsible brand enterprise, we feel deeply guilty and self-reproach for such a thing! The occurrence of the incident has caused some psychological harm to some regional customers who have always trusted and supported, and also caused irreparable huge losses to the reputation and image of our company! At the same time, it also exposed the problems of dereliction of duty, accountability and investigation in the operation and management of our enterprise, as well as the lack of basic management and special time emergency handling ability.
In view of the extremely bad influence caused by serious violations of discipline, such as serious dishonesty, damage to the reputation of our company and customers, false information, false refund, false accounts, borrowing money from customers and accepting kickbacks. , causing serious reputation damage. For the normal and orderly development of business and good corporate image, our company has decided to make the following treatment decisions from now on:
The employee shall be dismissed immediately and notify all employees of the company; Publicize it on the company website from now on for one year; Continue to recover all the money owed to the company and take legal action when necessary;
At the same time, the company will compensate for the losses caused to you and yourself during this period, including:,, and other related expenses, which will be paid by Sun, the sales manager. Once again, I apologize for all the troubles brought to you during this period!
I hope your company and Mr. Lin will continue to trust and support in the future. Let's work hard for * *, maintain the good image of the company and develop friendly and cooperative relations!
Letter of apology to guests 6 Dear customers, hello:
First of all, I apologize to all the old railways that have been supporting Hongding Internet Cafe to accompany Hongding Internet Cafe. Because of our original intention of improving the overall competitiveness of Internet cafe players (the owner of Internet cafes saw that the delay of the game anchor game was low on the live broadcast platform, and spent money to consult and learned that it was all trunk lines), the boss spent a lot of money to open the Beijing Telecom line from Beijing, which was full of ideals, but the reality was very skinny. Due to the long transmission distance and the large loss of remote data transmission, a series of problems such as the disconnection of Hongding players' games appeared some time ago, which caused a series of troubles to our players. Finally, please understand our original intention. At present, the line has been changed and the system has been upgraded. Welcome all the old posts to experience it!
Thanksgiving feedback
In order to compensate the new and old customers who have always supported us, Boss decided to spend 1 yuan/hour.
In order to compensate the new and old customers who have always supported us, Boss decided to spend 1 yuan per hour.
In order to compensate the new and old customers who have always supported us, Boss decided to spend 1 yuan/hour.
xxxx
Xx year xx month xx day
Letter of Apology to Guests 7 Dear Manager:
I feel deeply guilty and sorry. This time, my impolite behavior towards the guests caused you trouble. I really feel sorry for you.
Looking back on this mistake, my mood has fluctuated greatly recently, and I often feel impatient. Some guests' inquiries were ignored, and some rude words caused guests to complain. After deep thought and reflection, I really feel that I am really wrong.
For this reason, I want to apologize to you and express my willingness to accept the punishment from the department. Here, I promise the manager: I promise I will never be rude to my guests again, and I am determined to correct my service attitude.
Finally, I beg the manager's forgiveness and hope that the manager will give me another chance to correct it!
Hereby!
XX，XX，XX，XX
Letter of apology to the guest 8 Dear customer:
First of all, in my own name, I would like to extend my sincere apologies to you for the quality of this product. If I have another chance, I really hope you will give me another chance. We will ensure that similar situations will not happen in the products we provide in the future, and make this commitment solemnly.
Regarding the quality of this product, according to my own opinion, I personally want to return it in full, and I can exchange it if your delivery time allows, but you still consider not to let us lose too much, and make this batch of goods as an exception by means of full inspection, which makes me very grateful and still makes me feel guilty.
In view of the existing quality problems, we reflected them from all directions, negotiated with the handlers one by one, and finally adopted the following measures and methods to prevent similar situations from happening again! In other respects, I hope that Teacher Hope Valley can give us valuable advice again. Please correct our shortcomings in time. We are willing to fully cooperate, strive to meet the requirements of customers to the greatest extent, achieve a win-win situation, and let us improve faster. thank you
I am here to convey
Salute!
Name:
Date:
Letter of Apology to Guests Dear Miss Li Xuan,
I am sorry to receive your letter of complaint.
However, it is necessary for me to explain the contents of the guest's complaint as follows, and please ask the person in charge of the provincial China Travel Service to observe it clearly! Li Xuan's 3-member group is a 30-member group for pure play and no shopping, with tourists from Hubei, Anhui and other places.
All the guests of the group arrived in Beijing by two railway stations on the same day. The guests from Beijing Railway Station arrived at 6: 00 a.m. and the guests from Beijing West Railway Station arrived at 6: 50 a.m. The tour guide and driver first went to Beijing Railway Station to meet the guests, and then transferred to Beijing West Railway Station to meet all the guests and start their journey.
In order to prevent missed connection, we also arranged a special master to pick up the bus at Beijing West Railway Station.
The guests arrived in Beijing from 65438123 October until nearly 7 am. On the same day, two delegations from our club arrived at Beijing West Railway Station at the same time.
One of them is Li Xuan Group, and the other big group is also a guest from Wuhan.
After the guest left the station, he didn't find a pick-up person, so he called me. I asked the guest to wait, and I asked the pick-up person to call him.
At that time, a tour guide with another group in our club saw him and handed him over to the pick-up master.
However, I don't know the reason of the guest, that is, I don't go with the host.
Li Xuan's group is an individual group, and the guests in the group are all guests from all over the world. After the tour guide or the master contacted, 90% of the guests got on the bus, but Li Xuan insisted on not getting on the bus and was deadlocked for nearly an hour. The guest must ask Jiang Yun, the person in charge of the pick-up station, to pick up the car.
Jiang Yun is the manager of the planning and dispatching department of our agency. All our guests' phone numbers are in Jiang Yun. This is just an emergency call. All our individual travelers call this number after they can't find a guest in Beijing. Jiang Yun couldn't answer in person, but we still deeply apologize for this incident.
Liu Ji, the head of our travel agency, went to the hotel to visit and sympathize with the guests that night after learning of their complaints. The hotel where the guests stayed was Wu Yulong Hotel in Beijing. Liu Jingli did see that this hotel is a three-star hotel. The following is the hotel introduction: The hotel is really a three-star hotel. At that time, in order to prevent guests from complaining about the hotel after returning to Han, we suggested to Manager Du of Hong Kong Road Store that guests should take photos of the hotel lobby and rooms with cameras. This hotel can be found online.
As for hotel water heaters, even most four-star hotels in Beijing need electric water heaters to boil water. Four-star hotels have central air conditioning, so the indoor temperature may be higher.
Regarding the "rotten place" of guests, why should we charge according to the standards of Samsung and quasi-Samsung? Even the broken guest house by the train station is not as good as it! I still have 24 hours of hot water! "We can explain this statement like this: 24-hour hot water can be provided, but only if guests need to plug in electric water heaters to boil water, including most hotels in Wuhan, and electric water heaters need to boil water in advance.
Beijing is the capital of the motherland, with strict management of environmental quality and energy conservation. The hotel can't heat hot water before the guests arrive. I hope the guests can understand and accept the reality.
Cloisonne is not a shopping store in our trip, but an enamel factory in our trip. Beijing Enamel Factory is not among the shopping stores, because it is a national industrial tourism demonstration site assessed by the National Tourism Administration.
It's easy to travel with a group, and the attractions included in our itinerary are also big tickets for all the attractions. As for the guests, "your tour guide said that the gate of the Temple of Heaven is the Temple of Heaven, so even if you take us into the gate, you can visit the Temple of Heaven, but other teams have bought a pass to 35 yuan to take tourists in to visit the echo wall and other landscapes.
Looking around, there are scenes of old people doing morning exercises in Beijing everywhere.
What are the embarrassing places? "This statement also hopes that your club will explain to the guests that this belongs to the need to explain to the guests when signing a contract with the guests. The echo wall belongs to the Temple of Heaven, which belongs to the voluntary self-care project of guests. If guests need to visit, they can inform our tour guide and buy another ticket to enter.
Finally, we apologize for the questions and dissatisfaction raised by the guests during the trip, but the group has some disadvantages, that is, the guests have little freedom and a small range of choices.
Apologizer: XXX
Time: XXXX, xx, xx, xx, xx.
Letter of Apology to Guests 10 Tourists and friends:
Hello!
I'm Xiao Li from Kunming Travel Agency. We spoke on the phone earlier. Attached is a letter of apology from the tour guide. I sent you an email because the fax was inconvenient, but the email could not be signed. I hope you can understand.
Thank you for your trip to Yunnan. We are very sorry for the unpleasantness on the way. I hope you can forget those unpleasant experiences and leave more beautiful memories for your life. Welcome to Yunnan again. We will provide you with quality and enthusiastic service. Thank you again for your support and supervision of our work!
I wish you and your family and friends happiness and health!
I am here to convey
Salute!
Apologizer: xx
Xx year xx month xx day
Letter of apology to guests 1 1 Dear customers,
Hello, first of all, I would like to express my heartfelt thanks to you for purchasing our products! I sincerely apologize for the problems you have encountered!
Regarding the rude attitude of our customer service staff, please rest assured that all our services are recorded by telephone, so please inform the staff of the telephone number or time so that we can verify it. Once verified, we will deal with it seriously and give you an answer within three working days!
Regarding the problem that the origin of pecans is not Lin 'an, our company hereby assures you that all pecans in our company are produced in Lin 'an. We have relevant documents and certificates, and we can provide you with copies! If you still insist on your opinion, please send the pecans back to our company, and the company will refund the payment to you within three working days after inspection!
Please forgive the inconvenience caused by the above. Our company sincerely looks forward to your coming again!
XXXXXX company
20xx year month day
Letter of apology to guests 12 Dear xx:
First of all, thank you very much for your concern and support for our cooperation. We attach great importance to receiving your report on xx's work performance and are deeply shocked by all the actions of the salesman. After investigating and verifying the evidence of the incident, on behalf of all employees of xx Co., Ltd., I sincerely apologize for all serious violations of discipline committed by salesman xx during his dispatch! As a responsible brand enterprise, we feel deeply guilty and self-reproach for such a thing! The occurrence of this incident has caused some psychological harm to customers who have always trusted and supported xx in some areas, and also caused irreparable great losses to the reputation and image of our company! At the same time, it also exposed the problems of dereliction of duty, accountability and investigation in the operation and management of our enterprise, as well as the lack of basic management and special time emergency handling ability.
In view of xx's serious dishonesty, it damaged the reputation of our company and customers, lied about information, cancelled accounts with fake tickets, lied about false accounts, borrowed money from customers and accepted kickbacks, which caused serious reputation damage and brought extremely bad influence. For the normal and orderly development of business and good corporate image, our company has decided to make the following decisions on xx from now on:
Employee xx was immediately dismissed and all employees of the company were told; Publicize it on the company website from now on for one year; Continue to recover all the money owed to the company and take legal action when necessary;
At the same time, the company will compensate your company and yourself for the losses caused by xx during this period, and Sun, the sales manager, will be responsible for checking with you and paying. Once again, I apologize for all the troubles caused by xx during this period!
I am here to convey
Salute!
xxx
Xx，xx，XX，XX
Letter of apology to guests 13 Dear General xx:
Hello!
First of all, thank you very much for your concern and support in the cooperation with our company. We attach great importance to receiving your performance report and are deeply shocked by all the actions of the salesman. After investigating and verifying the evidence of the incident, on behalf of all employees of the company, I sincerely apologize for all the serious violations committed by the salesman during his dispatch! As a responsible brand enterprise, we feel deeply guilty and self-reproach for such a thing! The occurrence of the incident has caused some psychological harm to some regional customers who have always trusted and supported, and also caused irreparable huge losses to the reputation and image of our company! At the same time, it also exposed the problems of dereliction of duty, accountability and investigation in the operation and management of our enterprise, as well as the lack of basic management and special time emergency handling ability.
In view of the extremely bad influence caused by serious violations of discipline, such as serious dishonesty, damage to the reputation of our company and customers, false information, false refund, false accounts, borrowing money from customers and accepting kickbacks. , causing serious reputation damage. For the normal and orderly development of business and good corporate image, our company has decided to make the following treatment decisions from now on:
The employee shall be dismissed immediately and notify all employees of the company; Publicize it on the company website from now on for one year; Continue to recover all the money owed to the company and take legal action when necessary;
At the same time, the company will compensate for the losses caused to you and yourself during this period, including xxx, xxx and other related expenses, which will be paid by Sun, the sales manager. Once again, I apologize for all the troubles brought to you during this period!
I hope your company and Mr. Lin will continue to trust and support in the future. Let's work hard for * *, maintain the good image of the company and develop friendly and cooperative relations!
I am here to convey
Salute!
Name:
Date:
Letter of apology to guests 14 Dear customers, hello:
First of all, on behalf of STAFOOD's Zhaoqing Noodle Company, I would like to express my heartfelt thanks to all the guests for their support and love. All the noodles were sold out at 20: 00 tonight. Secondly, I would like to apologize to every guest who came to Zhaoqing Noodle Company on August 19 tonight (whether they ate our noodles or not). We really didn't do a good job in service today, whether it was the speed of serving or checking out, especially since most of the guests waiting for the table left our noodle restaurant because they didn't take proper care and arrangement, so I represent STAFOOD again.
We made a series of adjustments and rectifications through internal meetings. While maintaining the quality of noodles, we will make every effort to adjust and improve our service level, so that every guest can eat happily and safely. Please continue to support us and supervise us. Peace!
xxxx
Xx year xx month xx day
Letter of apology to guests 15 Dear HD customers,
Hello!
I am Zhai Gaoke, the legal representative, supervisor of the board of directors and major shareholder of Ninghai Hongding Musical Instrument Co., Ltd., and also one of Funk's shareholders. Now, on behalf of Hongding HD Company, I formally apologize to you, and I also apologize to FUNK Company, because HD Company did imitate Funk's silencer drum, and Hongding Musical Instrument cheated HD customers.
As we all know, the silencing system was invented by Funk, which promoted the maturity of the industry. However, HD hastily launched a muffler product imitating FUNK in 20xx. Hongding is sorry for the hope and trust of HD customers. As a legal person of HD company, I didn't stop this illegal and immoral behavior in time, and I couldn't persuade the shareholders of HD company to give up the infringement. As a shareholder, I feel ashamed that I violated another brand I invested in.
Before, Hongding musical instrument was the OEM of Funk, and some models were made for Funk. Later, we got a large order from FUNK. Due to the large order volume and very high order requirements, the factory standard of Funk could not be reached in the later period of HD, and many products had to be rushed. Later, the after-sales rate of HD products became higher and higher, so Funk brand finally gave up the cooperation with HD Hongding and re-invested in a high-end drum factory in Wenzhou.
Funk's abandonment of cooperation with HD is enough to explain some problems: HD really didn't focus on products. Instead of rethinking, Hongding's board of directors tried its best to register an outdated silencing patent, imitating Funk's silencing system and poaching Funk's customers in the name of HD. I know HD is immoral, but other shareholders say that in order to survive the factory, they can only take risks.
Now, as an enterprise legal person, I have no choice but to draw a line with other lawless elements. I sincerely hope that HD customers will forgive the rash actions of Hongding's board of directors. High-definition civil strife ruined your hopes. Due to civil strife, HD products are now making mistakes and the after-sales rate is getting higher and higher. Even children who buy high-definition drums are disgusted with high-definition because of sloppy work. Now HD is forced to take the low-end route, and all this is my responsibility. In order to change this situation, I promise you now that I will exercise my legal interests as soon as possible, bring the focus of HD business back to polishing products, and stop the infringement of HD. I'd rather file for bankruptcy with the industrial and commercial bureau than infringe on the patent of the muffler.
Apologizer: xxx
Xx，xx，XX，XX