Quality and ability requirements that the quality manager should have. This is a necessary prerequisite for being a good quality person in charge of a testing institution

1. Have a scientific and rigorous, objective and fair, truth-seeking and pragmatic work attitude.

2. Have the spirit of being down-to-earth, studying hard, and learning with an open mind.

3. Be broad-minded and able to accept suggestions and opinions from all aspects.

4. Have good moral character.

4.1 Love your job.

4.2 The professionalism of seeking truth from facts.

4.3 The noble sentiments of being honest, fair and honest.

5. Have certain communication skills. Ability to communicate directly with the company's top managers and technical leaders in terms of system decision-making and management; when facing external inspections, be able to actively and effectively communicate with external inspection experts on management system issues; in daily work, be able to Discuss and communicate with other employees of the company on the management system and continuously improve the quality management system.

6. Have relevant professional engineer or above titles and have long experience in testing technology.

7. Have certain professional knowledge within the scope of authorization of the company, and be familiar with and master the "Laboratory Qualification Accreditation Review Criteria" and knowledge of quality management.

8. Master professional technical standards, technical specifications, laws and regulations, understand the performance of instruments and equipment, and be familiar with testing procedures and methods.

9. You must have strong analytical and judgment skills, as well as certain organizational coordination and management capabilities.

The scope of responsibilities of the quality manager. Only by knowing where your responsibilities lie can you do it well with a purpose. This is also a sufficient condition to be the quality person in charge of the testing institution

1. Responsible for the formulation, implementation and maintenance of quality management system documents.

Maintaining the current validity of quality management system documents is a guarantee for the company's quality testing activities. The person in charge of quality should organize relevant personnel based on the actual situation of the company, prepare quality management system documents in accordance with the requirements of the "Laboratory Qualification Accreditation Review Guidelines" (Guozhenshihan [2006] No. 141), and implement them at the same time. During the operation of the system, the quality manager should maintain and revise relevant provisions, appendices and other contents in the system documents based on the company's daily production conditions, and revise or abolish them when necessary to maintain the current validity of the system documents.

2. Organize and implement internal audits of the quality system.

The audit of the quality management system conducted within the company is to confirm the compliance, effectiveness and suitability of the company's quality management system. Internal audit work is organized and implemented by the company's quality manager. At the beginning of each year, the quality manager formulates an annual internal audit plan in accordance with the provisions of the "Internal Audit Procedures" and submits it to the general manager for approval. The plan covers all departments, elements and testing capabilities involved in the company's quality management system. During the internal audit process, the quality manager should divide the work among the internal audit team members, approve the on-site audit plan, and review the internal audit report. For non-conforming items, the relevant responsible departments and responsible persons are required to strictly follow the "Unqualified Testing Control Procedures" and "Corrective Action Procedures" to make rectifications and complete them within the specified time. Internal auditors will follow up and verify the verification results in a timely manner. Report to the quality manager, and attach relevant rectification records, and finally the quality manager will input into the management review.

3. Organize quality supervisors to carry out supervision work.

The quality manager must strictly require each quality supervisor to carry out daily and key supervision according to the supervision plan at the beginning of the year in daily work: through regular and irregular review of records and reports, standing aside for observation, and questioning and assessment Carry out daily supervision through other methods; conduct key supervision on the important operating processes, key links, main steps, on-site personnel, customer appeals and complaints that need to be retested, proficiency verification and comparison projects, and on-site assessment projects, and do a good job accordingly supervision records. Supervisors reflect the operation of the quality management system through inspection records, reports, letters of attorney, instruments and equipment, on-site operations, etc. If it is found that the requirements are not met, the quality manager has the right to deal with it and stop the testing work of the party concerned if necessary.

4. Responsible for the assessment of the implementation of standardized management and testing procedures in each department. The person in charge of quality always pays attention to and randomly checks the degree of standardization and implementation of the testing process of each department of the company in the daily testing process, including data collection, standardization of indoor testing and out-of-town testing, and finds that there are tests that do not comply with the requirements of the quality management system documents and standards. , promptly stop and issue notices for rectification, and follow up and verify afterwards until the requirements are met.

5. Responsible for organizing the investigation and verification of grievances and complaints, and making suggestions for handling them.

“Customer-focused” is the first of the eight quality management principles. For appeals and complaints from customers and other parties, the quality manager shall investigate and verify them in a positive, serious, fair and responsible manner based on the content of the appeal and complaint and the departments and personnel involved; complaints involving test results shall also be investigated and verified in a positive, serious, fair and responsible manner. It is necessary to conduct an investigation together with the technical person in charge, give handling suggestions, and submit them to the top management for approval. The processing results are entered into the annual management review by the quality manager.

6. Welcome external inspections.

For every external audit organized by the superior department, the quality manager must actively work with the technical director and company leaders to cooperate with various departments of the company to fully provide the documents and materials to be inspected, and to inspect them humbly. of personnel learn about management systems. If you encounter something you don’t understand, you should dare to ask questions and wait patiently for answers from external inspection experts. For documents and tests found in external audits that do not meet the requirements of quality management system documents and standards, the quality manager must instruct relevant departments and personnel to make rectifications in strict accordance with the requirements, follow up and verify, and finally sort out a complete set of rectification information.

7. Assist the company’s top managers to do management review work.

The management review work is organized and implemented by the company's top managers. It is a comprehensive measurement of the suitability, adequacy and effectiveness of the company's quality management system to ensure the realization of the quality policy and quality objectives and the satisfaction of customers requirements. The quality manager should assist top management in preparing for the review, including preparing a management review plan. For the quality improvement in the management review report, the organization will follow up and verify it after the quality manager reviews it.

8. Responsible for the approval and verification of corrective and preventive measures.

For the causes of non-conformities and deviations that occur during the operation of the quality management system, in order to prevent similar situations from happening again in the future, the person in charge of quality should review and approve the corrective and preventive measures formulated by relevant departments and relevant personnel, and Be implemented and verified.

9. Investigate and verify violations and provide handling suggestions.

In order to ensure the company's credibility in terms of testing capabilities, impartiality, honesty and confidentiality, for violations of regulations, the quality manager will organize relevant personnel to investigate and verify, put forward handling opinions, and report The top management of the company decides to handle it.

10. Organize the formulation and implementation of quality assessment and quality reward and punishment systems.

In order to improve the company's various rules and regulations and promote the implementation of the quality management system, the quality manager must formulate corresponding quality assessment and reward and punishment systems during the operation of the quality management system to better promote quality. The management system can operate healthily and stably in daily work.

11. Destruction of review and approval documents.

For the disposal of expired and invalidated documents of the company, the data administrator shall fill in the document destruction application form. After approval by the quality manager, a designated person shall be designated to supervise the destruction. The destroyed documents shall be registered and signed.

12. Audit quality record form.

The person in charge of quality should organize the company’s quality management record forms, such as internal audit form, management evaluation form, non-conformity control and correction and prevention form, training and assessment form, appeal and complaint form, supervision record form, etc. After preparation and review, the office is responsible for printing, collecting, labeling, and storage.

The quality manager is an important position that cannot be ignored in the company's organization. The person in charge of quality must have professional level, personal quality, and management experience. At the same time, he must be in place and in place at his usual job position, and must not be offside; he must be able to manage, know how to manage, and dare to manage. Only in this way, Only the quality person in charge can play a unique role in the testing institution, make the company's quality management system operate healthily and stably, and truly be the quality person in charge of the testing institution.