The intense and fulfilling internship life is over. I believe everyone has gained a lot during this period. You might as well sit down and write an internship summary. But how to write an internship summary to shine? The following is a summary of my internship at the front desk in 2022 (8 selected articles), hoping to help you.
Summary of the internship at the front desk 1 Busy work always makes me feel tired like a donkey; If you don't go to work, you will feel like a beautiful goldfish in a fish tank. My job is the reception desk of the company. The position of "reception desk" is not a neglected position for many people. I think it's a youth meal, with no technical content! Actually, I don't think so. I think the front desk is a very important position because it is related to the image of the whole company. The front desk is often the spokesperson of the company's image and the concentrated essence of a company. Have a strong sense of responsibility!
And the front desk is a test of a person's care and patience! I'm a receptionist. I go to work at nine o'clock every day and get off work at six o'clock in the afternoon. When you arrive at the company in the morning, swipe your card first, then sort out some customer lists made by the export staff that day, and then check them. Make sure it's accurate and put it in a special cabinet! Then there are some responsibilities to answer the phone and receive customers. However, there are many times when customers will be scolded inexplicably, so that they are at a loss. At this time, you should communicate with customers professionally to ensure customer satisfaction! It is said that the front desk is the window of the company's external image. A short month has given me a new understanding and experience of this sentence. The front desk is not a vase. Everything you say and do represents the company. Guests visiting the company should be greeted politely, the attitude of answering the phone should be kind, the daily affairs of the office building should be handled carefully, and colleagues should be treated with humility and sincerity ... bit by bit, I can learn, make progress and benefit a lot from my work. Learn the corporate culture of the company and improve yourself.
Joining this big group, I really realized the connotation of "diligence, professionalism, self-confidence, vitality and innovation", which is the essence of culture, and I think it is also the driving force to inspire every employee to move forward. I feel this culture from the professionalism of leaders and colleagues. In such a good working atmosphere, I also take these ten words as the criterion to ask myself to devote myself to my work with a positive and optimistic attitude and do it well in a down-to-earth manner. This has always been the goal and direction of future work. Expand your knowledge and constantly improve yourself. A month's work also gave me a sense of crisis. I will receive some faxes and materials in English at work, and some customers will call me for more professional consultation. Therefore, it is not enough to rely on my current knowledge and understanding of the company. I think I should constantly recharge myself in my future work, broaden my knowledge and reduce the gaps and mistakes in my work.
When you first enter the workplace, it is inevitable that there will be some small mistakes that need to be corrected by the leaders; However, as a lesson from the past, these experiences have also made me mature and consider all kinds of problems more comprehensively to prevent similar mistakes from happening. I learned a lot from this job and felt a lot. I am deeply proud of the rapid development of the company. In the future work, I will strive to improve my self-cultivation and connotation, make up for the shortcomings in my work, constantly sum up experience in my new study, do my job well with a modest attitude and full enthusiasm, and give full play to my potential to contribute to the construction and development of the company!
Summary of internship at the front desk II. In the nearly two years since I came to our X Hotel, as a hotel front desk supervisor, with the care and help of our front office leaders and colleagues, I have gone from knowing nothing about front desk reception to being able to work independently. Never dare to speak to communicate freely with guests! I sincerely thank the department leaders and colleagues who have helped me, thank you! At this moment, I will make a summary of my work in the past year.
The front desk is the starting point to show the image and service of the hotel. For guests, the front desk is the first step for them to contact our hotel, the first impression of the hotel and the facade of the hotel, which is very important. So the front desk represents the image of the hotel to a certain extent. At the same time, the hotel's service to guests begins with welcoming guests at the front desk, and a good beginning is half the battle. Recognizing its importance, we must do our work well. So I've been strictly abiding by the hotel regulations for one year. To sum up, it can be said from the following five aspects:
First, be polite like all other service industries. Etiquette: how to keep smiling, how to greet guests, how to provide services for guests, the language to be used in services, etc.
Second, pay attention to the image, the front desk is the first impression of the hotel and the facade of the hotel. Therefore, our front desk staff must ask the guests to wear light makeup, work clothes and have a good mental outlook, so as to maintain the image of the hotel, let the guests know and see the mental outlook of our X, and leave a deep and good impression! But also conducive to the promotion and cultivation of our own image. Thus, it will affect our future life.
Third, the training of front desk business knowledge is mainly the daily workflow. The daily work of the front desk is very complicated, including check-in and check-out, telephone transfer, inquiry, supply information, luggage storage, inquiry and verification of pick-up information, etc. Check the order, arrange the room, and hand over the work during the shift change. Therefore, we should always adhere to a serious and meticulous work style and sense of responsibility! So as not to bring a lot of inconvenience to guests and colleagues! Summary of hotel reception work for half a year
Fourth, the front desk English
Some English skills at the front desk are the basic requirements for each of our front desk receptionists, so as to better serve foreign guests. As for the reception of English, I think it is not a problem for an English major like me. However, when I received foreign guests, many problems came out. For me, I haven't been exposed to English for more than a year, and I realize that many words are unfamiliar, and the names of many hotel facilities and equipment have never been exposed before. Fortunately, our hotel organized English training at the front desk, which allowed me to review and consolidate the words I had learned before. I also learned many words that I have never touched before, such as the names of many facilities and equipment. After such training, I understand a truth: never forget to study and charge yourself! Only by continuous learning can we better improve ourselves and enhance all aspects of skills!
Fifth, focus on the overall situation, regardless of personal gains and losses.
Whether during working hours or during vacation, if the hotel has a temporary task assignment, I will obey the arrangement, make progress and cooperate, and don't find any reason to shirk it. As a member of _ _, I will dedicate myself to the hotel. Usually actively participate in the activities organized by the hotel, strengthen the feelings between colleagues and communication between departments. And learn more about the basic situation and business information of our hotel. In order to work better in the future, we will continue to lay the foundation. Summary of hotel reception work for half a year
In the past year, I have many shortcomings, such as communication with leaders and colleagues, work. My colleagues and I suggest that guests often make me nervous. The new year is coming, and I must overcome this mentality in my future work. I am also very grateful to my colleagues who gave me advice! Because you and I are both aware of our own shortcomings, we have a chance to correct them. It is also a great help to me! Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. I am very grateful for the guidance of the department leaders and the opportunity given to me by the company. In the days to come, I will study hard and work hard!
Summary of Front Desk Internship 3 According to the arrangement of the teaching plan, I was assigned to practice the hotel management major course in Julongwan Natural Hot Spring Resort from April 20th, XX to October 20th, XX/KLOC-0. During my internship, I felt deeply, learned a lot and gained a lot. I personally realized the hard work, the complexity of society, the importance of practice and the necessity of reading. During my internship, I carefully combined my book knowledge. Strictly follow the arrangement and plan of the school step by step, and take your time according to the guidance of the hotel leaders. I have mastered the basic business process of the hotel, understood the daily operation norms of wine spots, understood some cooking methods and eating habits of Cantonese cuisine, and understood the daily table manners of Cantonese people, and personally felt the necessity of standardized service and personalized service. At the same time, I also have a preliminary understanding of the catering industry in Guangdong ... I have benefited a lot and felt deeply, and deeply realized that learning and internship are closely combined and inseparable. Learning and internship are equally important, and personality is the key to internship; In today's increasingly fierce knowledge competition, obvious common sense competition, increasingly precious experience competition, materialistic cross-flow and developed economy, hotel service industry has greatly changed people's outlook on life, money, values and interests, and made people's spiritual pursuit and material enjoyment undergo earth-shaking changes. Therefore, it is more obvious for the hotel industry, which has just started and has a perfect prospect. It is precisely because people see this perfect prospect that many businessmen turn their eyes to hotels. meanwhile
For those who study this major themselves and plan to engage in this industry in the future, it is said that it has also produced endless motivation and pressure, and it is a sober step for us to know a lot about the future development of this industry!
1, initial adaptation stage
Due to the interference of a series of external factors such as the objective climate, economy, life and population quality in the north and south, the unaccustomed eating character, the hot climate and the discomfort of eating there, coupled with the strangeness to the hotel environment and colleagues at the beginning of work, have had a process of adaptation and adjustment for nearly half a month, which is also a time to challenge us and test our perseverance, but the mutual encouragement between classmates and the concern of hotel leaders have cheered me up. One step at a time, turning difficulties into motivation, the confidence and strength to overcome difficulties and challenges, the patient teaching of leaders and the enthusiastic help of colleagues all inspire me, especially my sincere feelings of wanting to enter the society as soon as possible, which is the source of motivation for me to adapt to hotels, get used to life and study hard.
2. After that, work hard and study hard
According to the needs of work, I was assigned to the front desk for the first time. I was completely distracted. The hotel adopted a way of getting to know each other. The work of the front desk is mainly divided into reception, room sales, check-in, check-out and fee settlement. Of course, this also includes answering guests' questions, helping them with service requirements, telephone transfer, taxi outbound service and air ticket reservation. In addition, the front desk is the direct contact department of the guests, so many requests of the guests will not be directly put forward to the floor attendant, but will choose the front desk of the department they contacted first, so the front desk will also work as the coordination center of the whole hotel. The requirements of the guests are basically the same. Missing a hair dryer, a towel and a clothes hanger is usually a trivial matter, but some guests will make trouble without reason. For example, when booking air tickets, the guest himself said that he would book three air tickets to Beijing, and the guest signed for confirmation. But when our front desk staff booked the tickets for the guests, the guests refused to admit that they had booked three tickets and asked us to refund the extra tickets. Although it was not our fault, the hall manager asked us to admit our mistake and refund the ticket because he had his own signature confirmation form. I was very angry at that time, but as the saying goes, "the customer is God" and "the guest is always right" are well-known management maxims in the hotel industry, and I deeply realized them.
At the front desk of the hotel, the work is divided into three shifts: morning shift, middle shift and all-night shift, and it is rotated once a week. There are two people in the all-night class, three in the morning class and three in the middle class. One of them is a full-time cashier, and the other two distribute the remaining work according to the actual workload. This arrangement is relatively loose and can be assigned to one cashier, one person is responsible for registering sales, and the other person is responsible for other services and contact work under heavy workload. But also can reduce the cashier's pressure and make the cashier clear-headed and make no mistakes. Most importantly, this way of working allows newcomers to gain experience quickly, get guidance from shift colleagues when the workload is small, absorb more experience when the workload is heavy, and grow rapidly.
Little by little, we study repeatedly day by day, and we are not ashamed to ask questions. Finally, it is the basic essentials of the whole reception, and I know the operation process like the back of my hand. However, due to the passage of time and the combination of theory and practice, we found some shortcomings of the hotel and suffered the pain and helplessness of the hotel people discriminating against our college students, so we had a theoretical debate with some hotel leaders. In particular, the unfair work arrangement and psychological prejudice against us are beyond our understanding. Two months later, we began to apply for changing departments actively, but because the hotel's positioning was different from ours and its interests were different, we held formal consultations. But it finally gave us an opportunity to communicate and learn from each other. I then applied to be transferred to the housekeeping department as a grass-roots waiter, which was very different from my previous job. The front desk is mental work, while the room is mainly manual work. I began to learn to do more and talk less. This kind of work is also very good, simple and pure, without competition and trouble. I learned how to make a good guest room and how to make it clean and tidy. Over time, I studied in the guest room for 25 days, but the superior leader wanted to transfer me to another hotel-a branch of the hotel. Originally, I signed up voluntarily, but without knowing it, the hotel directly informed me to transfer, and I really didn't want to go. However, the hotel forced me to go. We have explained to the leaders before that the internship is coming to an end and we hope to stay there and study in a stable environment. We don't want to adapt to the environment and enterprise of another hotel in the last month.
Culture, that would only make us more confused and learn nothing, but the hotel could not understand our recommendation and finally contacted the school, but under uncertain circumstances, the hotel made a decision to dismiss me. I have no choice but to leave. I completed my five-month internship and learned the basic essentials of reception workflow and room arrangement. At least I learned something I couldn't learn at school.
Although internship is only a short time in my student career, in the process of work, I don't simply sell my own labor force in exchange for remuneration, but always serve others with the standards of a student, especially a social worker. Only one kind of love is not enough. What I learned is a kind of consciousness, a kind of consciousness of serving others. Maybe I won't have to be a waiter in the future, but this awareness of caring for others and making contributions to society will last forever. Internship is a process of contacting society. Through this internship, I have a comprehensive understanding of the organizational structure and business of the hotel, met all kinds of guests and made many good colleagues and friends. They let me know more about society, broaden my horizons and teach me how to adapt and integrate into society. Let me get in touch with the society in advance, realize the current employment situation, and plan ahead for my recent employment plan. Through this internship, I found a point of convergence between myself and society, which gave me a guide to employment.
Summary of the internship at the front desk 4 After contacting the college, I came to Seaview Hotel for an eight-month internship as scheduled. With enthusiasm for my first job, I took the first job in my life-reception at the front desk. Seaview Hotel * * * has 123 rooms, which is the least among other five-star hotels, but its rooms are mainly famous for their large area and panoramic sea view. The front hall should be the core department of the whole hotel and the face of the hotel. Therefore, the requirements for the staff are relatively high, especially the reception at the front desk. Image is important, but personal qualities are also important. Personal qualities include language ability, adaptability to people and things, and attitude towards dealing with emergencies. The front office is the information center of the whole hotel, and most guests get hotel information from here, so the staff must have a good understanding of hotel information, and the front office staff must also have a good understanding of hotel information. To sum up, you can use the following five items to elaborate:
1, courtesy, etiquette.
Including: how to smile, how to provide service for the guests, and the language of the guests in the service.
2. What the hotel needs to know.
Front office staff must be familiar with the situation of all parts of the hotel, and at the same time have a detailed understanding of the new marketing plans and characteristics of each department.
3, the front desk business knowledge training.
Mainly the daily work flow, the daily work at the front desk is very complicated, which can be roughly divided into three aspects, that is, guests should check in; ; A series of services provided by guests during their stay in the hotel include luggage storage, inquiry, foreign currency exchange and other services; Finally, check out the bill for the guests and communicate with them to give feedback on the hotel service.
4. language.
In the front desk service, the use of Mandarin at any time is the basic requirement, followed by the study of hotel English. Usually, the English we learn is popular English. If you want to serve the guests better in this position, you must learn hotel English scientifically and master the skills in practice.
5. Collect and master relevant local scenic spots and latest information.
Most of the guests who come to stay in the hotel come from all over the world, which requires us not only to have a certain grasp of local food, entertainment and tourist attractions, but also to have a comprehensive understanding of some customs and habits of all countries and nationalities in the world, which is the premise for us to better serve our guests.
Reception at the front desk is a very simple job, but there are still many things to learn. After eight months of internship, I feel more and more lack of knowledge. I have always regarded scientific theoretical knowledge as the main learning content in school, but what we can use when we step into society is the comprehensive knowledge we have learned and accumulated in our spare time in daily life, although we are about to graduate. However, learning is a lifetime. If you find your own shortcomings in your work and life, you should immediately make use of your learning ability to make up for it. Only in this way can you keep improving and perfecting. On the other hand, it is interpersonal relationship. The feelings between students in school are sincere, and there are not many interests. However, when entering the society, everything you say and do needs to be considered repeatedly. Of course, always be honest with others, and others will be honest with you. During my internship, I always adhered to the spirit of serving the people, did not expect any return, tried my best to do what I could, did not cause trouble to others, made my day wonderful, and liked the feeling of being busy, thus enriching my life and embodying my life value. I will always urge myself to perform a wonderful life on the journey after leaving school!
Summary of Front Desk Internship 5 In a blink of an eye, I have been working in Rong Hui Rural Bank of Xiangyuan for more than a month. After etiquette training, military training, professional knowledge training and the lecture hall of "being a teacher by myself", I got a comprehensive promotion.
In order to make the professionalism and business level of all staff of Xiangyuan Rong Hui Rural Bank reach high standards, high efficiency and high quality, under the arrangement of the leading group of Xiangyuan Rong Hui Rural Bank, we were arranged to practice in various departments and branches of Changzhi City Commercial Bank.
As a member of the Financial Association, I was assigned to practice at the front desk and counter of Changzhi Branch of the commercial bank to learn the business knowledge summarized in the bank office.
During the limited study time in the urban sub-branch, I learned the division of responsibilities of the counter and some related basic operating procedures. The front desk counter is the foundation of a bank, and its work is complicated and trivial. As a newcomer, I can't be familiar with and master its knowledge in just a few days. But every day, new knowledge pours in to enrich yourself. These days, I have learned the basic theoretical knowledge, operation process and precautions of personal account opening, personal deposit and withdrawal and wire transfer business. What I have now is just some simple things. What I should pay attention to in my future study is to deepen the knowledge I have learned, expand its breadth, and constantly summarize it to form a complete front desk operation process. Only in this way can we continuously improve our professional quality.
The old adage "Hard work pays off" has always influenced my outlook on life, world outlook and values and guided my life. Treat this internship, I also take
Is my guiding ideology. To achieve the expected goal, you need not only your own efforts, but more importantly, Xiangyuan Rong Hui provides such a platform, and I also met a tutor in this internship. As a settlement teller, my teacher not only has skilled business knowledge and rich work experience, but also her work attitude-serious, rigorous and conscientious, which is worth learning. This will also be the criterion for my future work.
Practical professional knowledge and business skills must be skillfully used and mastered. Only in this way can we lay a solid foundation for ourselves, and let us work together for ourselves, for integration and for a better future!
Summary of Front Desk Practice 6 It has been one month since June 22nd, when the branch trained. Compared with the two-month theoretical study of the head office, the one-month training of the sub-branch not only instilled more new knowledge, but also paid more attention to the test and application of knowledge. If the theory of the head office has not laid a good foundation in the first two months, the internship in the branch office will begin in the future, and more efforts and sweat will be paid. Obviously, the first step of this journey will be very heavy and difficult.
Compared with other brother branches, Shifu Avenue Sub-branch is not inferior to other branches, although its front office is not very atmospheric, which may be related to its geographical location. As the financial street of Taizhou, Shifu Avenue can be seen everywhere with branches of major banks. As a branch of a commercial bank, Shifu Avenue Sub-branch is really not easy to maintain relative independence and stability in the face of such a strong competitor. The front desk business of the branch is very complicated. Compared with Luqiao Fengjiang Sub-branch, Shifu Avenue has little cash business, but more non-cash business of unit households, including this check and wire transfer. Therefore, it should be an exaggeration to describe its operating characteristics with a "miscellaneous". In turn, this has higher requirements for the comprehensive ability of the front desk staff. Therefore, for a novice with poor business ability, a few days before leaving the branch, I said realistically: It's really hard!
The operation of the front desk business is far more comfortable than imagined. This feeling comes from the mouth of a finance graduate, which is so shameful! Although I have had many internship experiences in the bank before, it is the first time to practice as a front desk teller, and I also realized the great responsibility and pressure of the front desk staff.
On the surface, the business operation of the front desk looks very simple and mechanical, and the process operation is not a big problem for anyone who is familiar with the operating platform of the banking system, because the more rules and regulations there are at the front desk, the more rigid the operation is. But in fact, these regulations are necessary for banks to operate. Considering the "three principles" of commercial banks' operation, profitability and liquidity are rarely applicable to the front desk of banks, but the security is fully reflected in any link of front desk business operation, whether it is collecting money first and then accounting, or checking the identity of large cash withdrawals, all in order to avoid the risks of bank operation. At this point, I also understand the "why" requirement put forward by President Huang of the branch next door on the first day: Why do you want to do this? What are the consequences of not doing so? This is good advice for us novices who are not very risk-conscious.
July, midsummer, heat! Although this month is very hard, I have also gained something from it. I am enriching myself step by step and perfecting myself. It's scorching outside, and I have to continue my unfinished journey.
Summary of Front Desk Internship 7 Since the beginning of this year, I have worked very hard as a front desk receptionist in xx Company. At the end of this internship, I will summarize my work during this period as follows:
1, completed the daily work of the clerk seriously and responsibly.
Details are as follows:
Do a good job of answering the phone and receiving visitors, and do a good job of ordering food and delivering water;
Do a good job in stationery purchasing plan and consumption summary.
Make monthly attendance.
Do a good job in the management of long-distance calls.
Number the books and periodicals in the company and form electronic documents to standardize the management of books and periodicals;
Assist in recruitment.
Do a good job in the office. In the meantime, the power supply tripped many times because of the exhaust fan, and coordinated with the decoration company and the property management office; Pay attention to the maintenance and replacement of plants and the cleanliness of the office; Pay attention to the maintenance of office equipment such as photocopiers, printers and hot-melt binding machines.
2. While completing the above work, we also successfully completed the temporary work arranged by the company.
Organize monthly team activities. Organizing to play ball in Jinan University, swimming in Tianhe Company, barbecuing in Tianhe Company, playing ball in Yuancun Cultural Palace, and taking a holiday in Conghua Hot Springs have all achieved good results, strengthened communication among colleagues and enlivened the atmosphere of the company. In addition, at the end of September, we planned a farewell party for Wu Tao and other employees.
Organize and manage the internal publications of the company. From July to1February, a * * * ran five internal references. After investigation, it is generally considered that the level is acceptable. However, due to the busy work or other reasons, most people can't contribute, resulting in the problem of insufficient sources of each manuscript. The failure to find a way to motivate employees' writing enthusiasm is related to other factors, such as management, besides their own reasons.
Construction and maintenance of company website. I have no experience in making web pages before, so I don't know how to realize many technical problems. In the process of continuous learning, I modified some homepages and realized some links such as company products. Because the company image needs to be redesigned, this work has come to an end for the time being.
Summary of Front Desk Internship 8 As a graduate majoring in hotel management, I have been applying for XX Hotel for some time. Looking back on this period, it was a precious experience in my life and left me with unusual memories. Looking back on this internship in the hotel, I feel that I have benefited a lot and learned a lot of knowledge that I can't learn in class and books. During the internship, the unit gave me enough tolerance, support and help. Under the careful care and guidance of leaders and colleagues, through their unremitting efforts, all aspects have made certain progress.
The opening time of the hotel is 20xx years 1 1.2, and the building is 15 floor, with a total of 262 rooms (sets) and a standard room area of 20 square meters. The area where the hotel is located is densely populated, with developed commerce and convenient transportation. It takes only 10 minutes to the East Railway Station and the bus terminal. 20xx 1 1.2 was rated as a national five-star hotel. I was assigned to work at the front desk. Although I prefer the work of front desk reception to restaurants and guest rooms, I am very uneasy. I don't know if I am qualified for this job. The front desk is the facade of the hotel, the place where guests form their first impression of the hotel, and the first department that influences guests and provides services. The efficiency and profit creation of a hotel basically start from here. Therefore, generally speaking, hotels have higher requirements for front desk staff, and usually require English to pass Grade 3.
The front desk service basically covers all the services that the hotel can provide, so the front desk service personnel need to have enough knowledge of all departments of the hotel to provide satisfactory and thoughtful services to the guests. During my study, I got a deeper understanding of some basic daily operations of hotel guests, such as how to check in and check out, and carried out practical operations. The work of the front desk is mainly divided into reception, room sales, check-in, check-out and expense settlement. Of course, it also includes answering questions for guests, helping them to handle service requirements, telephone transfer, taxi outbound service and air ticket booking business. In addition, the front desk is the department directly contacted by the guests, so many requests of the guests will not be directly put forward to the floor attendant, but the first department they contact-the front desk, so the front desk will also work as the coordination center of the whole hotel.
Obviously, the workload at the front desk is very heavy. Moreover, when the hotel receives important guests, it is generally the manager who will give instructions or even handle them personally without any negligence. I have to say, patience and carefulness are the things that every hotel employee must have. Although the work in the hotel is the same, it is repeated every day, but most of the guests received are tourists from the surrounding areas, so they can feel that different regions have different cultural atmosphere. The extra requirements of ordinary guests are basically the same, such as a hair dryer, a towel and a clothes hanger, which are usually trivial things; Sometimes some guests will be unreasonable, but as the saying goes: "The customer is God" and "The guest is always right", which are well-known business maxims in the hotel industry.
;