Summary of bank information disclosure: Fan xx Sub-branch has been paying attention to strengthening information work, constantly enhancing its initiative, focusing on the work center of the Head Office, working hard on "key points, highlights and difficulties", conscientiously doing a good job in information collection, writing and reporting, and submitting information materials in a timely, accurate and comprehensive manner. This year's bank informatization work is summarized as follows, please give guidance.
First, fully understand the importance and necessity of information work ideologically.
Information work plays a mouthpiece role in sub-branches. It is the basis for the leaders of the head office to understand the work of the branch and the intermediary for the employees of the branch to understand the principles and policies of the head office. Therefore, we deeply realize the importance of information work in our daily work, always pay attention to the work dynamics and spirit of the Head Office, do a good job summary, reflect the information of employees in time, continuously improve the quality of information writing, and submit a large number of valuable information manuscripts to the superior bank in time.
The leaders of xx Branch attach great importance to information work and do it well with new ideas and new ways. In order to improve the pertinence, depth and breadth of information and do a good job in information work, the sub-branch set up an information working group led by the office and attended by relevant personnel from the credit department, marketing department and sales department. Timely convey the central work and activity plans of the Head Office in different periods, organize regular thematic discussions, carefully edit and review the activities, pay close attention to the ideological status of employees, actively cooperate with the Head Office to do every activity, and at the same time feed back the opinions and suggestions of employees to the Head Office in time, so as to play a good role as an information dissemination platform.
Second, pay attention to improving the quality of information work.
If information work is carried out well and of high quality, it will provide convenience for us to understand, analyze and solve problems, otherwise it will lose the meaning of work. The information work of xx Sub-branch is carried out closely around the central work of the Head Office in different periods, and the reported materials can truly reflect the actual implementation or development of a policy, measure or activity; Really achieve the purpose of promoting work. We promptly forwarded all the documents issued by the Head Office and the documents of xx Bank in each issue to employees, and organized everyone to seriously study the key points and requirements of information submission by the Head Office in recent days and submit relevant manuscripts in a targeted manner; For the manuscript submitted to the head office, we should not only check the text, but also check the policy, and carefully check the relevant situation, facts and data. Strive to make the submitted materials more accurate and timely, and provide a true and reliable basis for superior decision-making.
Third, stimulate the enthusiasm of employees through information work and create a good working atmosphere.
Over the past xx years, xx Sub-branch has made certain achievements in both business development and civilization creation, and has been commended successively, and a large number of advanced individuals, entrepreneurial pacesetters and service stars have emerged. Has appeared. Some of these advanced figures work overtime, don't shout bitterness or fatigue, and contribute silently; Some forge ahead, dare to innovate and achieve brilliant results; Have a plenty of conscientious and enthusiastic service, won praise. There are many temptations to work in a bank. Without a certain belief, the balance of the soul will decline. This belief is that some things can't be measured by money, such as reputation. In the sales department, the girls in the saving box once found black bags when they cleaned the counter after work. They waited and waited until it was dark, and the customers who looked back at them. When seeing the things in the bag intact, customers thought of thanking them with material things, but they politely declined; Comrades in the accounting cabinet handle remittance for customers to solve problems, and customers post letters of commendation at the gate; The comrades in the credit department won a loan for their customers, and their legs were broken and their mouths were worn out. The business volume of xx Branch is increasing day by day, and the benefits are improving step by step. Who can say that these employees have no credit? And these highlights are undoubtedly the material. We have grasped these highlights, accumulated these materials, and compiled a series of touching, true and typical manuscripts. For example, in connection with the xx activities carried out by the Head Office, we published many articles such as xx in xx Bank, and were also awarded the Major Proposal Award by the Head Office. Xx Sub-branch has extensively carried out typical activities and advanced learning activities among employees, forming a good atmosphere for the industry to strive for Excellence. Effectively promoted the development of top-level businesses.
In the future information work, we should make persistent efforts, learn from the good practices of other departments, make a good work plan and promote our work. At the same time, we should also strengthen information exchange with the head office and branches, broaden our horizons, learn from experience, and better summarize and publish information.
Summary of Bank Information Publicity: In order to conscientiously implement xx and xx of China Banking Association, further strengthen the education and publicity of basic financial knowledge, and effectively protect the legitimate rights and interests of banking consumers, the Bank launched the publicity service month of "Popularizing Financial Knowledge" from xx to xx. These activities are reported as follows:
First, earnestly implement the all-round development of people.
(A) outlets publicity
During the event, the bank actively used its business outlets for publicity. First, through the electronic display screen, the words "Huishang Bank's one-mile campaign to popularize financial knowledge, consumer rights protection publicity service month" are displayed; The second is to open an activity exhibition area, post publicity materials such as the monthly booth and folding pages of publicity services, and publicize the service charge price standard, complaint hotline (xx), consumer rights and obligations and other contents related to the protection of consumers' own rights and interests in a prominent position in business outlets. The third is to arrange the lobby manager to publicize financial knowledge and consult related businesses for the vast number of consumers who come to our bank for business.
(two) seriously organize the centralized publicity day activities.
According to the requirements of the activity, X Day is an intensive publicity day. The bank requires all branches to arrange outlets to carry out a one-day centralized publicity campaign. Branches participating in centralized publicity should set up publicity desks around outlets, post publicity materials and theme X desks, set up business consultation desks, and arrange publicity commissioners to conduct on-site publicity and consultation on many matters involving consumer rights and interests, such as our service charging policy, complaint handling channels and procedures, consumer rights and obligations, bank financing, and risk points of various consignment products.
(3) Strengthen compliance sales and build a long-term mechanism to protect consumers' rights and interests.
The protection of consumers' rights and interests runs through the pre-sale (R&D), mid-sale and after-sale links of our products and services. In the process of product design and research and development, relevant risk warning clauses such as possible risks are listed in the product sales contract or agreement. In product promotion and sales, product sales staff inform customers of risks, remind customers to read the risk clauses listed in the contract or agreement, and require customers to keep the words "I fully understand the possible risks and the losses caused by them" on the basis of fully understanding the business risks, so as to prevent consumers from buying blindly without knowing the product risks, and to implement and protect consumers' right to know, independent choice and fair trade. In the after-sales link, collecting customers' opinions and suggestions on the use of products and services through customer satisfaction surveys is an important practical basis for banks to optimize and improve their services. The sales compliance of sales staff is included in one of the important inspection contents of the special inspection of our retail business, and is used as the evaluation index of our "management and internal control", which is evaluated once a year.
During the publicity service month, on the basis of the above work, the Bank requires all branches to strengthen supervision and management, intensify unannounced visits to daily services, especially pay attention to inspection visits to risk disclosure and publicity of consumers' rights and obligations during the sales of products and services, and report the findings of product risk disclosure and publicity of consumers' rights and obligations together, which will be included in the personal performance appraisal of employees.
(four) through various forms and channels to carry out consumer protection knowledge learning and training.
According to the requirements of the activity plan, each branch company studies and trains xx in various ways. First, pay attention to learning and training. For example, xx Branch listed it as one of the important learning contents of induction training for new employees, and invited leaders of local banking supervision branches and consumer associations to give mobilization speeches to all the students. The second is to establish a "regular meeting system" to carry out daily continuous learning. Branches make use of morning meetings, evening parties and weekly meetings of branches to incorporate consumer rights protection knowledge into one of the key learning contents of regular meetings for daily study, and a long-term learning mechanism for consumer rights protection knowledge is initially established.
Summary of bank deposit publicity activities II. Under the correct leadership and organizational arrangement of the People's Bank of China, in accordance with the spirit of xx, the Bank launched a special publicity campaign for xx for X months. After serious efforts, the special publicity activities were successfully concluded. The special publicity activities are summarized as follows:
First, study hard and improve your ideological understanding.
The bank earnestly studied the spirit of xx, improved its ideological understanding, and fully realized the significance of the construction of social credit system in improving public credit awareness, promoting the development of financial business, promoting local economic and social development, and building a harmonious society. To this end, strengthen leadership, set up a leading group for special publicity activities of the Credit Management Regulations, formulate special publicity programs, and carry out special publicity activities in a down-to-earth manner, so as to obtain the actual effect of special publicity activities and promote the construction of social credit system.
The second is to carefully organize and carry out activities in a down-to-earth manner.
According to the spirit of the special publicity campaign and the special publicity plan formulated, the Bank has carried out activities in a down-to-earth manner, focusing on six aspects: First, it has refined the publicity content, mainly publicizing the application scope of the Regulations, the credit supervision system, credit reporting institutions, credit reporting business rules, the rights and interests of credit information subjects, the basic database of financial credit information and the significance of the promulgation of the Regulations to the construction of social credit system. The second is to hang "fully implement the Regulations on the Administration of Credit Information Industry to promote the standardized and healthy development of the credit information industry" outside the business hall. Propaganda slogans, create a strong atmosphere of special publicity activities, make the public raise their awareness and actively participate in the construction of social credit system. The third is to set up publicity boards and materials in the business hall to introduce the significance of social credit system construction in detail, so that the public can understand what social credit system construction is and how to carry it out. The fourth is to set up consultation points, designate special personnel to answer the public's consultation on the construction of social credit system in detail, enhance the public's sense of responsibility for the construction of social credit system, and promote the pace of social credit system construction. The fifth is to hold a forum between banks and enterprises to publicize the necessity of building a social credit system to the responsible persons of enterprises and finance, improve their sense of honesty and jointly develop the social credit system. Sixth, strengthen communication with local media, make special reports on the development of social credit system construction, expand the influence of social credit system construction, and make the whole society pay attention to and actively participate in the construction of social credit system.
Third, work hard and get good grades.
In this special publicity campaign, the bank hung X slogans, set up X publicity panels, accepted xx public consultations, held X bank-enterprise symposiums and made X special reports by local media, which achieved good results and promoted the in-depth development of social credit system construction.
Our bank has worked hard in special publicity activities and achieved good results, effectively promoting the construction and development of the social credit system. In the future, the bank will further strengthen the propaganda work of social credit system construction, raise the public's awareness of honesty, and make greater contributions to promoting the construction of social credit system and accelerating local economic and social development.
Summary of Bank Information Publicity Work Fan Wensan According to the requirements of the Notice on Popularizing Financial Knowledge issued by provincial and municipal associations, X month is the "Publicity Month for Diversified Services of Electronic Banking". Dazhu Association actively carried out related activities, set up activity areas in or around its outlets, and fully publicized and revealed risk businesses such as card security, online banking, mobile banking, telephone banking, ATM machine use and telephone fraud, and used led display screens. The activities of "Electronic Banking Diversified Service Publicity Month" in 10 are hereby notified as follows.
I. Arrangement of activities
(1) Make full preparations and arrangements in advance. Dazhu Associated Press collates and compiles e-banking related publicity materials in advance, and makes banners, publicity panels, telecom fraud prevention manuals, e-banking product leaflets, etc. , and ask the outlets to print and put them in appropriate places for customers to read, so as to prepare for the publicity month.
(2) Close cooperation with local authorities. Communicate with urban management and other departments in advance, negotiate and publicize the venues needed for the day, and set up stalls in front of business outlets, which has received strong support from local departments.
(3) Linkage with the media, strengthen publicity and create an atmosphere. In this concentrated publicity month, Dazhu Associated Press stepped up its publicity efforts, actively contacted local TV stations, followed the publicity activities throughout, and gave full play to the role of the media, showing our good image in popularizing financial knowledge.
Two. activity
First, do a good job in the publicity of outlets. Since the diversified service activities of e-banking, Dazhu Associated Press has used electronic publicity media such as LED scrolling screen, electronic poster screen, ATM display screen and LCD TV to scroll and play all kinds of e-banking product information. Put up publicity boards and all kinds of publicity materials to prevent telecom fraud in prominent positions where customers handle business, such as business halls and counter windows, so as to improve customers' awareness of preventing e-banking risks; At the same time, on the opening day of the small business financial service center of Dazhu Union, the service features of online banking, telephone banking, mobile banking, self-service banking and other electronic channels of rural credit cooperatives were introduced to the people in the past by taking advantage of the popularity of the day to help customers use the electronic banking of rural credit cooperatives correctly. In addition, the Dazhu Alliance used the waist drum team invited by the opening ceremony to March the e-banking leaflets to the streets of Zhucheng, further expanding the publicity scope.
The second is to carry out the "swipe card courtesy" activity. In order to effectively improve the utilization rate of credit cards and POS machines, promote the development of electronic banking business of xx Rural Credit Cooperatives, and publicize diversified payment and settlement channels of electronic banking of rural credit cooperatives, Dazhu Associated Press launched a "delicious food on the tip of the tongue" card-swiping courtesy activity in the publicity month of diversified services of electronic banking. The gift brushing activity * * * attracted xx merchants to sign up and was well received by merchants and customers. A total of xx gifts were sent, and the amount of credit card was more than xx million yuan.
The third is to promote the theme of e-banking. On xx, X, Dazhu Union organized propagandists to set up booths, pull banners and hold promotional materials in Huangge Square, where people in the city are crowded, to explain the electronic banking products and payment and settlement channels of rural credit cooperatives to the past people, focusing on the characteristics of online banking, mobile banking, POS machines and EPOS machines of rural credit cooperatives, as well as the differences in handling business through various electronic service channels. Many people stopped in front of the booth and asked for publicity.
The fourth is to carry out e-banking experience activities. In order to let customers further explore the diversified services of e-banking in rural credit cooperatives, from xx to xx on 10, the staff of the sales department of Dazhu Union invited customers to experience online banking in the online banking experience area, guided customers to handle business on self-service devices, demonstrated the inquiry and transfer functions of mobile banking to customers with their own mobile phones, and told customers to log in to official website Online Banking of Sichuan Rural Credit Cooperatives, and not to log in through search engines at will. Online banking login password should avoid using easy-to-guess numbers to avoid using the same password to log in to other online services, and mobile banking login should try not to choose the option of remembering the account number to avoid the account risk caused by the loss of the mobile phone. These thoughtful tips are very popular with customers.
The fifth is to use mobile banking for publicity. During the convenience service in Dazhu, Mobile Auto Bank celebrated "Electronic Banking Diversified Service Publicity Month". Through the great attraction of auto banking, Dazhu Union set up a booth in front of auto banking, distributed publicity materials, publicized the settlement channels and charging standards of rural credit cooperatives' Shuxin cards to the past people, explained the handling methods of mobile banking and online banking, and demonstrated the functions of mobile banking inquiry and transfer for customers. Guide the elderly customers to experience the deposit and withdrawal on the car ATM, so that the people can experience the diversified services of the electronic bank of the rural credit cooperatives, and at the same time let the people trust the services of the rural credit cooperatives more and feel that the rural credit cooperatives are around.
Third, the next step
Popularizing financial knowledge is a long-term and continuous work. On the basis of summing up X work, I will fully evaluate the progress of missionary work and the effect of activities, and further strengthen public education services. 10, our agency will take the opportunity of "Cherish Personal Credit Publicity Service Month" to publicize the importance of maintaining personal credit records through various channels and different types of consumers, so that consumers can clearly understand the impact of personal credit records on personal economic life, comprehensively guide consumers to pay attention to personal credit records and behaviors, strengthen the awareness of honesty and trustworthiness of bank consumers, and improve the credit environment of the whole society.
Summary of bank information publicity: In recent years, xx Road Sub-branch, in accordance with the unified deployment of xx Branch, closely focused on the overall thinking and work objectives of e-banking business development of the whole bank, segmented the market, strengthened marketing, and adopted a series of measures to build the E-road brand. If we say that the Bank has made some achievements in this respect, these achievements are due to the correct leadership of the Party Committee of the Municipal Branch, the unity and cooperation of the leaders of the branches, and the concerted efforts of all employees in Qi Xin.
At present, e-banking has gradually become an engine for accelerating business diversion and network transformation, and a sharp weapon for maintaining and marketing customers. To this end, the Bank starts from four aspects:
The first is to change the concept of insufficient understanding of e-banking. The Bank has repeatedly stressed at meetings that under the new situation that competitors are actively expanding their business and financial electronic warfare is intensifying, the development of e-banking is playing an increasingly important role in diverting low-end customers, effectively relieving counter pressure, improving overall service level and enhancing market competitiveness.
The second is to find the right demand and serve with heart. Combined with the actual needs of customers, service with heart. Find customer needs through good observation and formulate targeted marketing measures. In the 20xx business, we find that many customers come to the bank regularly every month to do similar transfer business or cash remittance business. In view of this feature, after carefully understanding the needs of customers, we found that such customers remit money to their children who go to school in other places every month, so we increased the marketing and promotion of e-banking business. Customers can not only send money to their children in time through online banking, mobile banking, SMS transfer and other convenient ways, but also experience the functions of payment and financial management in e-banking. This has brought convenience to customers, and at the same time, our stable customers have also been greatly improved.
The third is to change the propaganda ideas. Good goods should also be shouted out often. If e-banking products want to go out of the market and be deeply rooted in people's hearts, it is necessary to strengthen publicity and visit, narrow the distance with customers and let CCB products be deeply rooted in customers' hearts. Establish a database of key customers' information, and publicize our online banking, mobile banking short message channels and other electronic banking products to customers in time through short messages. Give up the holiday break again and conduct door-to-door marketing to customers.
The fourth is to create a business atmosphere where you chase after me. In order to let everyone know the task completion in time, the bank will report the ranking of personal main business indicators such as e-banking every day, so that every employee can know the task progress in time.
Looking forward to 20xx, although there will be many new challenges and difficulties on the road ahead, all employees of Manzhoulu Sub-branch will always maintain their confidence in winning with firm beliefs, work harder with a pragmatic attitude, do their own things well, push forward all the work in a down-to-earth manner according to the deployment and business objectives of the branch, grasp the market rhythm, grasp the key elements and improve their marketing skills, and we will certainly be able to seize the development opportunities and usher in a better tomorrow!