In recent years, the party and the state have introduced many policies to benefit the people and enrich the people, but some good policies have not been implemented by the masses. This shows that some leading cadres have the problem of "terminal blockage", which leads to the problem of staying in the "last mile" of contacting and serving the masses.

Hot spot analysis

[in-depth analysis]

Some grassroots towns, streets and communities can't keep up with the convenience services. Although some convenience halls have been built, the staff are not in place, or the service attitude is cold and hard, and the convenience halls have become furnishings, and ordinary people still have difficulties in doing things. Some grass-roots organizations have poor ability to serve the masses, and policies that benefit the people, such as housing, old-age care and medical care, which involve the vital interests of the masses, are always "on the road", which is a little bit worse, resulting in the bottleneck of "close at hand and far away from the horizon".

Some leading bodies in cities and counties do not pay attention to actual results, are keen on image and performance projects, and are impetuous; Some units directly under cities and counties are dragging their feet, the tasks of their superiors can't be done, and the affairs of the masses are dragging their feet; Some law enforcement and supervision departments and service industries "have loud slogans, cold service and slow work"; Some grassroots organizations such as towns, streets, villages and communities are simple and rude to the masses. "It takes three minutes to get through, and then there will be no tornado." These outstanding problems are, in the final analysis, problems of being divorced from the masses. "The administrative approval process is too complicated to be completed in one day and one night." Xing Yichuan, a representative of Hainan Provincial People's Congress, exposed his "Long March Map of Administrative Approval" at the "two sessions" in Hainan. It is recorded in detail that an investment project needs more than 30 approvals and hundreds of chapters from land acquisition to formalities, and the whole process needs at least 272 approval days. Although the "long March map of administrative examination and approval" is only an extreme case, the "last mile" problem of administrative examination and approval exists objectively.

The reasons for this phenomenon are as follows:

First of all, bureaucracy and formalism have caused trouble. It is not uncommon for any work to be deployed, documents to be implemented by documents and meetings to be implemented by meetings. In this process, figures are frequently submitted, highlights are refined, experiences are summarized, and the implementation of work is rarely paid attention to. Grassroots workers work overtime and rack their brains to complete the written materials assigned by their superiors. However, it seems that it is not enough to spend time going deep into the grassroots, entering the masses, listening to the opinions of grassroots cadres and masses and solving practical problems. This is particularly evident at the township level.

Second, some leaders blindly focus on "their work" and ignore the rights of the masses. Some leading cadres ignore the power given by the people and blindly stare at the "job" given by their superiors, resulting in only obedience and dare not violate it. What's more, they flatter and cheat trust; Suppress deception and do whatever you want. This phenomenon of being only responsible to superiors and ignoring the masses has a fertile ground for survival. Deductive history has become the most important form of expression. Compared with "making history", "deduction" not only saves time and effort, but also produces immediate results.

Third, the grass-roots power has little responsibility and the government's credibility has declined. For grassroots cadres, those feelings of "great pressure" and the helplessness of "problems always appear beyond their abilities" actually expose the bottleneck of "limited resources and unlimited responsibilities", and the dilemma of diversified interests and difficulty in adjustment is also calling for an innovative breakthrough from management to governance. For the masses, the grassroots are the most convincing. The common people's understanding of corruption also comes from the knowledge that "a cow goes down a building at dinner"; The hatred of yamen's style stems from the experience of "breaking one's leg and stamping one's mouth".

[Countermeasures]

The guiding opinions of the Central Committee on carrying out the second batch of the Party's mass line education and practice activities clearly put forward that efforts should be made to solve the "last mile" problem of contacting and serving the masses. Only by strengthening the construction of grass-roots service-oriented party organizations, organizing service teams, building service platforms, improving the service system and service guarantee, taking the "last mile" of contacting and serving the masses in a down-to-earth manner, and truly implementing the effect of improving work style to the "peripheral nerves", can the party's ruling foundation be more solid.

First of all, building a strong leading group is the primary task. Building a strong leading group and an excellent backbone team in party member is the primary task to solve the "last mile" problem of contacting and serving the masses. To carry out the Party's mass line education practice in depth is to enhance the awareness and ability of party member cadres to serve the masses and do a good job in mass work through educational practice. Build a leading group with strong service consciousness, good service style and high service level and a backbone team in party member with excellent work style and dedication.

Secondly, a convenient and fast service platform is an essential "hardware". A fully functional, convenient and fast service platform is an important support to solve the "last mile" problem of contacting and serving the masses. It is necessary to strengthen basic work at the grass-roots level and speed up the construction of service places. Experts say that serving the people is not only about building "highways", but also "country roads" that are closer to the people and need to be repaired. Grassroots organizations are closest to the masses and understand their needs best. Decentralizing appropriate matters to the grassroots will help to consolidate the foundation of grassroots organizations.

Finally, establish a long-term mechanism to prevent the "last mile" problem from breeding again. It is necessary to strengthen the innovation of party building and the construction of grass-roots party organizations, especially to equip and strengthen the party secretary, strengthen the construction of grass-roots convenience service halls, and let the facilities that facilitate the people and benefit the people truly serve the people. It is necessary to start with the system and mechanism, establish a long-term mechanism, and prevent the phenomenon that the "last mile" has changed its face and put on a "vest" to appear in a new look. Effectively hand over the party's policies and measures for benefiting the people to the masses and turn the party's policies for benefiting the people into benefits in the pockets of ordinary people.