In the new era, the traffic police, as the police who have the most contact with the masses and the closest relationship, is directly related to the image and prestige of the party and the government. The people are the foundation of our party's existence and development, and the source of our party's strength and wisdom, which requires us to always maintain flesh-and-blood ties with the people and adhere to all the fundamental working lines of serving the masses, relying on the masses, coming from the masses and going to the masses. Mass work is the bridge and link between the party and the government, and the basic work of building a harmonious society. First, the importance of doing a good job in mass work in the new era. In the article "Caring for people's lives and paying attention to working methods", Comrade Mao Zedong mainly talked about two issues. One is about people's lives; The second is about working methods. This article is easy to understand and still applies in our work today. Chairman Mao pointed out in his article: "All the real life problems of the masses are problems that we should pay attention to. If we attach importance to these problems, solve them and meet the needs of the masses, we will truly become the organizers of mass life, and the masses will truly surround us and enthusiastically support us. " After reading this article, we are deeply touched. As a native of party member and a grass-roots traffic policeman, we deeply realized the importance of mass work. We are in contact with ordinary people every day, and we represent the image of the party and the government. If we turn a blind eye to the sufferings of the people, our party will lose its ruling foundation and will perish in the long run. It is precisely because of this that General Secretary Hu Jintao gave the instruction of "People's Public Security for the People" to our public security team in the new period. Only by relying on the masses, caring for the masses, mobilizing the masses, constantly meeting their new demands and expectations, and adhering to the principle of coming from the masses and going to the masses, can we better grasp the initiative of grass-roots public security traffic control work and complete various tasks of traffic management. Second, do a good job in mass work in several aspects. 1. Firmly establish the concept of "establishing police for the public and enforcing law for the people". History tells us: "Those who win the hearts of the people will win the world, and those who lose the hearts of the people will lose the world." The greatest political advantage of our party is to keep close contact with the masses. The strength of the party comes from the people and can only belong to and benefit the people. Practice has proved that the party's mass viewpoint, mass position and mass line will always be the foundation for our party to settle down. Deviate from the mass viewpoint, lose the mass position, go against the mass line and give up mass work, the reform will lose its support, development will lose its momentum, stability will lose its foundation and society will lose its vitality. In traffic law enforcement, the police deal with the masses the most and deal with contradictions among the people. We are the people's police, and our aim is to serve the people wholeheartedly. The first is to correct the attitude of law enforcement. In law enforcement, we should use the working attitude of "carefulness+patience+sincerity" to further standardize law enforcement on duty. Some traffic policemen pretend to be law enforcers when they are engaged in public security traffic management, and from time to time they reveal the idea of "privilege" in their work. The simple and rude method of "using hard to make hard" is often used by arrogant people. Perhaps the problem was solved at that time, but the image of the public security traffic police for the people was unconsciously lost in this process of "cold, hard, horizontal and pushing". The second is to strengthen business training. We should take the opportunity of "Year of Quality Improvement" and post competition activities, improve our professional ability by organizing large-scale training activities in various posts, completely change the work style of procrastination, indifference, making things difficult for the masses unreasonably, and make efforts to cultivate the police into "a window to show their image, a platform to serve the masses, and a harmonious bridge" due to poor professional level. The third is to strengthen law enforcement supervision. Timely accept complaints and consultations from the masses, and strengthen the dynamic supervision of the police law enforcement process; Implement the legal system, strengthen the audit of general procedure punishment files and traffic accident files, and strengthen the supervision of law enforcement process; Listen carefully to the opinions and suggestions from all walks of life to ensure that law enforcement operates in the sun; We should attach great importance to letters and visits from the masses, do a good job in handling and answering letters and visits, and consciously accept supervision from the masses. 2. Improving the service level is an important guarantee for doing a good job in mass work. It is not enough just to shout slogans to do mass work well under the new situation. "If you don't solve the problem of bridge or boat, crossing the river is empty talk. In the face of new situations and new tasks, we must thoroughly study and grasp the new characteristics and new requirements of traffic control work under the new situation, constantly improve the police's ability to serve the masses, constantly innovate on the basis of summing up and applying good experiences and effective practices in the past, and flexibly use various methods and means to improve the pertinence and effectiveness of mass work and further increase the convenience work. We will launch a series of measures involving people's livelihood, win the trust of the people to the maximum extent, facilitate the masses, and do more things that "conform to public opinion and benefit the people", such as: First, vigorously promote the openness of police affairs. Adhere to the standardized operation of police affairs publicity, strictly implement the procedures of police affairs publicity, ensure the maximum and fastest publicity under the premise of laws and regulations, and provide more detailed information for the masses; The second is to deepen the convenience service measures. Further innovate convenience service measures, improve the working system, conscientiously implement the system measures such as the first inquiry responsibility system, the service commitment system, and the time-limited completion system, earnestly carry out civilized duty and civilized law enforcement, enhance service awareness, and actively provide good services for economic and social development and people's work and life; The third is to improve the service level. Carefully decompose the post setting and job responsibilities of the "window" department, clarify the post responsibilities and work objectives, and implement a management mechanism of hierarchical decomposition, hierarchical responsibility and responsibility to people. With the theme of creating a "civilized window" and the principles of "four satisfactions" (service attitude, service quality, service efficiency and service environment) and "four norms" (service procedures, service standards, service commitments and service words and deeds norms), a good atmosphere with clear responsibilities, high efficiency and civilized service will be formed. 3. The standard of mass satisfaction is the fundamental goal of doing mass work well. Traffic police work directly faces the masses. How to make law enforcement standardized and fair, convince and satisfy the masses, and have the dual effects of punishment and education: First, treat each other honestly and communicate actively. It is very important for the traffic police to win the affirmation and support of the masses and let them feel your frankness. Traffic management is forward-looking, while traffic accidents are late and unpredictable. Most people are lucky and often don't cooperate with the traffic police to correct violations. At this time, the traffic police must be frank in law enforcement and actively communicate with the masses. Secondly, they must understand the masses and handle them flexibly. In the process of law enforcement, the traffic police should not only correct the violations, but also understand the reasons for the "violations" of the masses. Only by allowing the masses to fully express their opinions can we successfully communicate with the masses. When I was on duty on the road, I found that except for a few drivers who were driven by interests and maliciously violated traffic laws, such as overloaded trucks, overcrowded buses and illegally manned agricultural vehicles, most of them were ignorant of the law or lacked traffic safety awareness, and should be treated differently. On the premise of not violating the law, give priority to education when necessary, so that the masses can understand, cooperate and support. The third is to master the psychology and choose the opportunity. Of course, the masses are not happy to be punished for violating traffic laws; Cars between people scrape and crash, and people who are injured by cars will be more sad. At this time, the traffic police carry out rectification or mediation and advocate humanized management. When encountering unreasonable or demanding people, they will not only make a scene, but also make excessive remarks and abuse. Therefore, when the traffic police communicate with the masses, they should wait for the other party's emotional stability, clear thinking and relaxed atmosphere, and must not be impulsive. They should pay attention to methods and skills to achieve the purpose of effective communication, so that people who violate traffic regulations can not only accept punishment, but also become followers and propagandists of traffic regulations.