"After 95598 was centralized at the provincial level, the daily average incoming telephone traffic was more than 1.5 million, with a maximum daily average of more than 40,000, which involved many problems such as emergency repair, installation, payment and ladder price." Cheng Qing, director of 95598 Customer Service Center of Guizhou Power Grid Corporation, introduced that at present, more than 70 95598 operators are online at the same time every day, providing 24-hour uninterrupted hotline service, answering electricity problems for 6.5438+0.4 million users in the province, and ensuring the smooth channel of power supply service appeal.

In order to facilitate users to reflect their problems, Guizhou Power Grid Corporation opened the "one-button complaint" function of 95598-connect 95598 and press the "9" shortcut key to exercise the "privilege" of complaints. The customer service center has set up a special complaint seat to ensure that the "intractable diseases" encountered by residents in the process of using electricity can be solved promptly and effectively.