Personal Work Summary of Account Manager 1
In February, 20__, I was transferred from _ _ branch to _ _ branch as the account manager. Looking back on this year's work and life, I feel very rewarding. Now I summarize my study and work scenes this year as follows:
First, strengthen study and improve quality.
I was transferred from _ _ branch to _ _ branch in February this year as an account manager. Before, there was little contact with assets business, and various businesses changed greatly, so I need to calm down and learn the knowledge of credit business again. After I came to my post to clear my mind, I consciously strengthened the theoretical knowledge of various financial products, improved my understanding of our financial products, and became familiar with the credit business in a short time. With the help of the leader and the master, I soon got used to it. I think only by having a thorough understanding of the business can we better serve our customers.
As an account manager, I deeply understand and feel the responsibility of this position. The account manager is a business card for our asset business to serve the public and a hub for customers to contact us. How to serve customers better is what I need to learn and improve. On the one hand, we should be familiar with the business products in our own business and know what we can bring to our customers. On the other hand, I need to know what customers need, especially the latter, in order to be targeted.
While strengthening my business study, I also study political theory diligently to improve my political quality. As a member of the China Democratic National Construction Association, I am always strict with myself. As a member of the participating parties, I support China's leadership, actively participate in making suggestions, learn from China's advanced literature, and earnestly practice the Party's mass line.
Second, keep your feet on the ground and work hard.
As an account manager, I work hard. My job is mainly the asset business of banks. While creating benefits for the company, I must always grasp the business risks. I can't bring losses to the bank because of my negligence. This requires me to be careful, observe carefully, investigate truthfully, report seriously and analyze professionally. While maintaining existing customers, I will try my best to tap new customers, meet customers' needs with professional business handling skills, realize personal compliance while giving priority to operating profits and ensure the safety of credit funds.
Third, there are shortcomings.
It is necessary to tap the existing customer resources, select the best customers, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to banks. I need to further overcome my impatience when I was young, keep my feet on the ground, improve my work initiative, do more and talk less, and improve myself in practice.
In the new year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new business and new knowledge, improve my working methods, work hard, enhance my sense of service, and strive to improve in all aspects to become an excellent account manager.
Account Manager's Personal Work Summary II
20 19 years have passed. With the care of branch leaders and the help of colleagues, I have achieved the necessary work results and greatly improved my banking knowledge and personal marketing skills.
First of all, in terms of work performance, under the guidance of branch leaders, I made great efforts to market corporate customers and successfully undertook the first credit business since the transformation of Haizhu Branch. By the end of 19, the bank's accumulated credit line was 550 million yuan, which led to the company's deposit of more than 80 million yuan, interest income of more than 6,543,800 yuan+600,000 yuan and business income of 295,500 yuan. Personal housekeeping enterprise _ _ has been successfully declared as a key customer at the head office level, and is assisting branch leaders to actively market a number of downstream enterprises. In the marketing of small enterprises, we also successfully marketed a _ _ enterprise, adopting cross-marketing, and increased personal deposits by 6.5438+0.6 million yuan. In the small index assessment of the company's account manager, my performance ranks in the top 5 in the whole branch.
Secondly, through learning from leaders, product managers and books, we have a comprehensive understanding of our credit business. A year ago, when I first transferred to the company as an account manager, I knew little about the company's business and credit products. After one year's study, I have basically mastered the elements of most credit products of China Everbright Bank, and can design reasonable credit schemes and specific business products for customers according to their financial status, guarantee status and business characteristics through communication with customers. In addition, while being familiar with the business products, I learned the credit risk control measures of China Everbright Bank. As an account manager, I took the first credit approver exam held by the branch and passed it smoothly.
Finally, in the process of business marketing, study hard, accumulate bit by bit, and strive to improve personal marketing skills. As an account manager, his duty is to serve customers well. On the one hand, he should be familiar with his business products and know what he can bring to customers. On the other hand, he should understand what customers want, especially the latter, and their needs, so as to create conditions to meet them. The improvement of the scheme model, library and arrangement of personal marketing skills lies in understanding customers and satisfying customers to a great extent. Therefore, in the process of communicating with customers, I constantly tap customers' hobbies, interests and specialties, try to talk about topics of interest to customers and solve problems that customers need to solve urgently.
The past year has been a year of enrichment and progress for me. At the same time, these personal achievements can not be achieved without the care, guidance and encouragement of branch leaders. Of course, in the past year, I also made mistakes and had some shortcomings, especially in maintaining existing customers and tapping customer resources, which is exactly where I need to work hard in the future.
The work plan for 2020 is, first of all, to maintain existing credit customers, make good use of resources, do a good job in customer marketing, and realize the profitability of credit lines in the current credit shortage situation. Secondly, we should firmly grasp the regional characteristics of _ _, open up professional markets, do a good job in credit marketing of small and medium-sized enterprises and strive to achieve results. The third is to give full play to the advantages of wealth management products, strengthen on-site services, and tap the deposit potential of stock settlement accounts and market companies. Fourth, vigorously expand the small business settlement households around Haizhu Sub-branch. The fifth is to strengthen cross-marketing and serve customers in an all-round way with individual account managers.
2020 is coming, and I am determined to study harder, strive to improve all aspects and become an excellent account manager.
Account Manager's Personal Work Summary 3
Time flies, 20__ years have passed in a blink of an eye. During the year when I worked as an account manager in _ _ Sub-branch, I worked hard and made continuous progress, and my business level and ideological level were greatly improved. The work in 20__ years is summarized as follows:
1.20__, under the care and guidance of the president and leaders of the branch, I became familiar with the new working environment in a short time. During my work, I seriously studied various financial laws and regulations, actively participated in various learning activities organized by banks, and constantly improved my theoretical quality and business skills. In the new working environment, both work experience and marketing skills are necessary. In addition, the branch has set up a new foreign branch, so it is necessary to carry out the work. In my work, I always strive to win customers' support for our business, expand the number of my own customers, collect information and seek support through high-quality service and professionalism in a relatively short period of time, and successfully market a large number of high-quality customers and businesses such as _ _ _ Famous Wine Trading Center, _ _ _ City Electric Power Industry Company and _ _ _ City SME Service Center. Although the current book contribution is not great, it will be stored for future use. By the end of 65438+February, personal accumulated deposits exceeded 22 million yuan, and the average daily income exceeded180,000 yuan, and new breakthroughs were made in payroll, PS merchants, notice deposits and other businesses.
Second, since I became an account manager, I deeply understand and feel the responsibility and mission of this position. The account manager is a business card for our bank to serve the public and a hub for customers to contact our bank. The way and manner of communication with customers represent the image of our bank. I always learn communication skills, master communication methods, and treat work with the attitude of "work is my career" and the way of running forward. Collect high-quality customer information from all aspects, keep abreast of customer trends, visit the bridge between customers, go down to enterprises and institutions, and go deep into customers. When there is no bus, take the bus, as always, rain or shine, and carry out daily maintenance for different customers, even leaving messages and greetings, which represents our bank's yearning for customers. Answer questions for customers enthusiastically and patiently, respond calmly to customers with simple gestures and friendly smiles, convey what I want to know to customers quickly and clearly, communicate well with customers and achieve good results, and win the general recognition of customers for my work. In the credit business, do a good job in pre-loan investigation, post-loan inspection and follow-up investigation, and submit the examination and filing materials in time. In the past 20 years, accumulated loans amounted to more than 33.5 million yuan, and loans of 64 1 000 yuan were collected on time, among which there were no bad loans and no bad credit. At the same time, high-quality operating profits were obtained, personal compliance work was realized, and the security of credit funds was ensured.
Third, there are problems. In the past year, although I have made necessary achievements in various aspects, I have clearly seen my own shortcomings.
(1) I haven't studied enough to cope with the deepening of financial reform and the diversification of market economy. How to master the latest financial information and the development of our city sometimes can't keep up with the pace.
(2) Excavate the existing customer resources, select the best customer, improve the quantity and quality of customers, and enhance customers' greater contribution and loyalty to the bank.
(3) Further customer service is young and impetuous, be down-to-earth, improve work initiative, do more and talk less, and improve yourself in practice. I am trying to correct the above shortcomings.
In the new year, I will make persistent efforts, pay more attention to the study and research of new laws and regulations, new business and new knowledge, improve my working methods, forge ahead, work hard, enhance my sense of service purpose, show great courage, show pioneering spirit, consolidate my business foundation, work hard in a higher and further direction, and meet all kinds of difficulties in practical work with "new" work.
Account Manager's Personal Work Summary 4
How time flies! In an instant, 20 14 passed quickly, and the new year came again. Looking back on my work in these three years, I find that my grades are not the best, but they are not worse than others. Now that I think about it, Gu Ran can't do without the care of the unit leaders and the help of his colleagues, but he can't do without his own efforts and struggle. Now I will summarize and analyze my personal aspects and my work in the past three years:
First, dedication, depending on the unit.
I have been a tobacco company for 20 years, and it has been more than three years. As an account manager, I deeply understand the importance of loving my job and this hard-won job. Since I joined the company, I have been deeply grateful to the tobacco company. Perhaps it is this that makes me full of enthusiasm for my new job. As the saying goes, interlacing is like a mountain. For the position of account manager of a tobacco company, my previous knowledge and work experience are completely useless. At present, I have to deal with real people, which requires me to start from scratch. I tried my best to consult some colleagues in my spare time, but with the change and promotion of cigarette sales network and the late start of this work in our county, it is also a new thing. I really don't have much ready-made experience to learn, and I almost have to explore everything by myself, including how to improve the relationship with customers, how to cultivate new cigarette brands, how to adjust cigarette varieties to adapt to different consumption regions and groups, and so on. In short, there is only one purpose to learn this and that. Is to seize all the time to learn business knowledge, enrich your mind and improve your work skills. At the same time, it pays more attention to maintaining close brotherhood with colleagues in the unit. As a grass-roots unit, the unit is home, and my colleagues in the unit are my brothers. One person's achievements cannot be achieved by one person. Everyone is actually a link in all work chains, and it is impossible to have a good relationship with colleagues if there is a problem in any link.
Fu is closely related to my so-called achievements. As a member of a group, the benefits of the unit directly affect my vested interests, which I have personal experience. If a unit wants to have good benefits, it has something to do with the accumulation of each employee. So I feel at home at work, just like doing things for my family. I am conscientious, responsible and spare no effort. In this way, my relationship with my colleagues is very harmonious, which has laid a good interpersonal relationship for me to achieve excellent results in my work.
Second, strengthen communication with customers and safeguard their interests.
As the account manager of the tobacco company, the most I contact every day is the cigarette retail customers. Without their support, everything I do is useless. After three years of running-in, I have established unbreakable affection and friendship with them. In fact, cigarettes, like medicines, are products monopolized by the state. Tobacco companies are franchisees.
Although its system is different from the general commercial wholesale enterprises, one thing is exactly the same, that is, the market and foothold that commercial wholesale enterprises have to deal with are customers. So I must put their interests first and put myself in their shoes. The purpose of doing this is to make them loyal customers of our company. Take us as the first supplier of goods, consciously resist the impact of fake and shoddy cigarettes, better protect the health and interests of consumers, and at the same time create benefits for the company invisibly. When customers can get the maximum benefits, they will truly become the sales terminal of tobacco companies and provide sufficient network guarantee for the future sustainable development of tobacco companies.
In the past 20 years, with the further promotion of cigarette sales network, the job functions of our account manager are also changing; My relationship with cigarette customers has entered a new stage. I'm already familiar with them. I know exactly who likes to sell what cigarettes, who loves old brands, who loves new brands and who needs to replenish them every few days. I can also deal with some questions they ask in time and provide help. I am very familiar with personalized service and can use it freely. I left a copy of my mobile phone number for each customer, and they can contact me at any time if they have any questions. I will also call or visit in person to remind them of the situation of making up the position, and they are very grateful for it. They regard me as a bosom friend and tell me everything. In terms of cigarette brand adjustment, I also try my best to make cigarettes a household name and cigarettes will be broken. At present, farmers' income is still limited, and their consumption level is far lower than that of cities. Coupled with the large number of migrant workers, the consumption demand of four or five kinds of cigarettes in the rural market is relatively large, and because cigarette factories are also improving production efficiency, the output of five kinds of cigarettes is extremely small, which can not meet the consumption demand at all. During the sales visit, many customers and ordinary consumers have asked this question and asked why there are no five types of cigarettes. I answered all their questions one by one, and I will explain every question clearly no matter how late it is until they are satisfied. These things seem trivial, but they are not. Although a lot of words are needed, they are still not.
But this is a kind of information transmission, which makes them increase their trust in me and the tobacco company. If he doesn't explain clearly, he will think that the tobacco company deliberately refuses to give him cigarettes and cut off his financial resources, and he will turn to other places to seek supplies, which will cause instability to the future development of the tobacco company.
Because of my communication with customers, they all understand and support my work, and this harmonious relationship has also benefited me a lot. They gave me a lot of valuable demand information (for example, when my colleague Jong Li and I visited customers, cigarette customers told us at the first time that they saw someone selling fake cigarettes in our jurisdiction, and Jong Li and I found that customers had fake cigarettes in the market at the first time, and we also informed the competent authorities at the first time). Some customers directly refuse those illicit cigarettes of unknown origin, thinking that the cigarettes I ordered for him are real.
Third, be optimistic and confident about your work and develop a good attitude.
Self-confidence is the prerequisite for the success of seemingly impossible things. With self-confidence, there is the possibility of success, and optimism is an attitude towards work. If you regard work as pleasure and enjoyment, you will certainly get the greatest return from your work.
Since I entered the tobacco company, I have established a correct "outlook on life, world outlook and values" in my work, and I am full of confidence and optimism about the tasks assigned by the leaders and units. I can do what others can do and I can do what they can do well. I am no worse than them. As for the monthly task index, I am fully confident that it can be completed well because of my true feelings for customers and their strong support, and it is indeed the case. This kind of work achievement also makes me feel the joy of success. As the saying goes, the contented are always happy, and my happiness comes from the goal positioning with a low starting point. This positioning made me achieve one goal after another quickly, and it was the accumulation of one goal after another that received unexpected results, which also made me get more pleasure from it, and made me understand that there must be standards for self-realization of work tasks at work, even if there is a necessary gap with the actual goals, that is nothing. Realize it first, and then do something else. Therefore, adhering to a good attitude and optimistic and confident working attitude is also the guarantee for my achievements. Attitude is everything. As long as you work hard, there will be rewards in the end, and the results only represent the past. This achievement has my blood and sweat, and it is inseparable from the assistance of comrades and the strong cooperation of cigarette retail customers. This is the result of our joint efforts. Despite the achievements, there is still a big gap compared with advanced colleagues, and there is still room for efforts.
The year of 20__ was a year in which the reform of China's cigarette industry was further promoted and reorganized. With the steady development of cigarette business, as an account manager of a cigarette enterprise, I must keep up with the requirements of the times in thought, knowledge and action, or I will be eliminated. In order to be a qualified tobacco man, I keep telling myself "study, study and study again", and consciously cultivate a good environment that is diligent in learning and thinking. Contribute to the future sustainable development of tobacco companies.
Account Manager's Personal Work Summary 5
20 19, for our bank employees, there are many memorable things, especially for me who works in the position of account manager. Competition made me feel pressure from the beginning, that is, since then, my heart and myself have become more energetic. I will work hard and live up to my mission. That's what I think and do. Over the past year, I have followed the pace of the department leadership in my work and worked hard to complete all the work around the key points of the department. With wisdom and sweat, with actions and effects, it embodies the spirit of dedication and selfless dedication.
Customer first, deposit as the center.
Due to the change of customer policy and unfair and vicious internal competition, my deposit has been greatly reduced. Up to now, my deposit task is still _ _ _ million yuan per day, and I have personally completed the withdrawal of _ _ _ million yuan. In my work, I always set up the concept of customer first, taking the customer's affairs as my own business, worrying about the customer's urgency and thinking about the customer's thoughts. In terms of working methods, I always achieve "three diligence", diligent in moving my legs, diligent in hands-on and diligent in thinking, so as to win the support of customers for our business. I can be a serious and responsible person in my work.
"The needs of customers are my job."
I have been engaged in credit and deposit work in banks for more than ten years, and I have a comprehensive ability to work independently. With the needs of bank reform, my working ability and comprehensive quality have been greatly improved, and my business level and professional skills have also been updated and improved with the reforms in various stages. As the account manager of the customer, I try my best to complete all the tasks assigned by my superiors in order to live up to my mission and cope with the increasingly difficult situation of competition in the same industry. With the help of the department, I boldly developed my ideas, established the concept of customer first, recruited different customers, adopted different working methods, and strived to provide the best financial services for customers. My understanding of work is that "the needs of customers are my work".
Open up new ideas, be brave in innovation and work creatively.
With the reform of China's economic system and financial system, the trend of customers choosing banks has been formed, and the competition among banks is becoming increasingly fierce. In terms of business development, you and I are both involved, striving for survival and development in the competition. How to serve key customers well plays a decisive role in the business development of our bank.
I think as an account manager, we should always pay attention to market research and market dynamics. Studying the market is to analyze the marketing environment, study customers under the premise of grasping the objective environment, understand the operation law of customers' funds through the study of customers, try to track the downstream funds from customers to our bank, realize the "monopoly control" of funds from the source, realize the internal circulation of funds and consolidate our financial strength. One of my clients has a large capital flow this year. In order to make its funds circulate in the body, I started from scratch, won the trust of the unit with high-quality service, and gradually found out the downstream units of the unit. After many door-to-door contacts, all the infrastructure funds allocated by the unit were left in our account. In addition, in July this year, when the municipal government asked the national treasury to collect and pay the accounts of budget units and the funds to be transferred out of commercial banks, we actively made door-to-door contact and successfully retained the clients' funds in our bank.
Another example is to carry out health and fitness activities as a clue, which not only pushes the communication with customers to a deeper level, but also breaks the traditional public relations model and has received very good results in the work. In _ _ _ _, I learned that the customer wanted to auction some of his properties during a friendly skill exchange with the relevant personnel of a real estate company, so the auction money of 5 million yuan was successfully transferred to our bank.
I have a strong sense of professionalism and responsibility in my work. I am hardworking and enterprising. I'm never choosy, and I avoid the important. I can try my best to finish every job on time and with good quality. In my daily work, I always insist on high standards and strict demands on myself, taking the overall situation into account, regardless of gains and losses. In order to complete various tasks, I sacrificed my spare time, gave up weekends and holidays, and spent all my time and opportunities serving customers, making friends with customers and being friends that customers are willing to associate with. After unremitting efforts, in my 20 19 work, despite unfair competition in the industry, the result is not good. Strive for a greater breakthrough next year!
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