Hello, there are generally two reasons for this situation. One is that you have not downloaded the relevant certificate for your online banking after completing online banking. The other is that the USB interface of your computer is loose or broken. This may also occur. Either situation or both.
It is recommended that you download the certificate first and then try another USB port and wait for your reply
It is recommended that you cover your ICBC card number when taking screenshots in the future, otherwise it is easy to leak personal information...