1. If property damage is caused to consumers, they shall bear civil liability by repairing, redoing, replacing, returning goods, making up the quantity of goods, returning the payment for goods and services or compensating for losses according to the requirements of consumers. If there is another agreement between the consumer and the business operator, the agreement shall prevail. 2. The operator shall be responsible for the repair, replacement or return of the goods stipulated by the state or agreed between the operator and the consumer. If it cannot be used normally after two repairs within the warranty period, the operator shall be responsible for replacement or return. For large commodities that are guaranteed to be repaired, replaced or returned, if consumers require the operators to repair, replace or return, the operators shall bear reasonable expenses such as transportation. 3, operators to provide goods by mail order, should be provided in accordance with the agreement. If it is not provided in accordance with the agreement, it shall fulfill the agreement or refund the payment according to the requirements of consumers; And should bear the reasonable expenses that consumers must pay. 4. Where a business operator provides goods or services in advance, it shall provide them as agreed. If it is not provided in accordance with the agreement, it shall fulfill the agreement or return the advance payment according to the requirements of consumers; And shall bear the interest of the advance payment and the reasonable expenses that the consumer must pay. 5, according to the law by the relevant administrative departments identified as unqualified goods, consumers demand a return, the operator shall be responsible for the return. 6. Where an operator commits fraud in providing goods or services, it shall increase the compensation for the losses suffered by the consumer according to the requirements, and the compensation amount shall be twice the price of the goods purchased by the consumer or the cost of receiving services.